Update your device's wireless software or drivers
On this page:
- Overview
- macOS (Macbook Pro, Air)
- iOS (iPhone, iPad, iPod Touch)
- Android
- Windows 11, Windows 10, or Windows 8.x
Overview
If you have problems connecting to Indiana University's wireless network, make sure your device's wireless software or drivers are up to date. Wireless manufacturers regularly release new driver updates to solve issues such as interoperability problems with access points from other vendors, or to address software bugs. Having the latest software or drivers for your wireless adapter will assure that you'll have the best performance, reliability, and functionality.
Follow the appropriate instructions for your device.
macOS (Macbook Pro, Air)
macOS will typically perform a weekly check for software updates automatically, provided you are connected to the internet. To manually check your macOS device for the latest updates, follow the instructions at Keep your Mac up to date.
iOS (iPhone, iPad, iPod Touch)
Follow the instructions to update your iPhone, iPad, or iPod touch.
Android
- Navigate to your devices's menu. On most Android devices, this can be done via the app menu or notification bar. Typically, the app will have a cog or spanner logo.
- Scroll down the menu, and click , , , or (depending on your device and version of Android). If you have a tabbed menu, this option will appear in the section.
- The menu can vary slightly from device to device, but click the , , or similar button. This section of the menu will also detail which version of Android your device is running.
- Your phone or tablet will now search for an available update. If you are taken to another menu, select the button or similar.
- If an update is available for your device, you will be asked whether you wish to install it. If you select , the system will download and install the new software and then reboot.
Windows 11, Windows 10, or Windows 8.x
Many times, Windows Update does not provide the latest drivers for your wireless adapter. To get the most recent updates, you'll need to visit the website of your wireless adapter's manufacturer.
To find the manufacturer of your wireless adapter:
- Press and , or right-click and select .
- From the left menu, select .
- The "Device Manager" window will open. Expand . If the wireless card is identified, its name will display. If it is not identified, you might have an unknown device (for example, "(?) Network Controller") listed.
- To identify the device, right-click the listing under "Network adapters", select , and then click the tab. Under "Property", select .
Most manufacturers will have support pages where you can download files for your drivers as needed. If the driver on your computer is older than the driver on the manufacturer's website, download the newer versions.
Links to some of the most popular Windows drivers:
Related documents
This is document bedg in the Knowledge Base.
Last modified on 2021-11-23 10:25:24.