At IUB, why is my computer data jack not working properly, and whom should I contact for help?

If your Indiana University Bloomington data jack is not working properly, first check to see if it is active. Data jacks in IUB campus housing residences are always turned on. To verify that yours is, ask your departmental computing support provider or main office, or query the UITS Network Operations Datajacks Database.

If you need to activate a data jack in your IUB campus office, see At IUB, how do I activate the data jack in my campus office?

If your data jack (the RJ-45 data plug or connector that resembles a modular telephone line plug) is inserted a fraction of an inch too far, the connection may work intermittently or not at all. The best way to insert the plug is to push it in until the locking tab "clicks" and then pull back slightly.

If you still can't connect and suspect equipment failure:

• If you live in campus housing, contact the UITS Support Center, or speak to the Technology Center Consultants at the Reference Desk in the Information Commons (IC).
  
  
• If you are in an IUB campus office, contact your departmental computing support provider. You may also send an email message to  noc@indiana.edu  with the building, room number, and data jack number in question (the data jack should be labeled with the number).

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