View your Telecommunications statement online

• Access to statements
• View your statement in the customer portal

Access to statements

At Indiana University, if you have appropriate permission, you can view statements for Telecommunications Services online via the UITS Telecommunications PCR-360 CustomerCenter portal. Charges for the following services are covered:

• Telephone lines and associated charges
• Authorization Codes and calling cards
• Cellular and paging services
• Data circuits
• Cable television
• Card readers
• Conference calls
• Other miscellaneous telecommunications charges

Access to the online portal is granted automatically to IU account managers and fiscal officers based on information in the FIS system. To request access for IU delegates (for example, department telecommunications coordinators), submit the UITS Telecommunications Request form. To request access for outside sales contacts found on our invoice, email the PCR administrator at pcradmin@iu.edu.

For billing questions, use the UITS Telecommunications Request form.

View your statement in the customer portal

To view your statement online:

1. Log into the portal:
   • IU staff: Go to pcr360.iu.edu.
   • External customers: Go to pcr360ext.iu.edu; log in with the username and password you received from UITS.
2. On the welcome page, under "Getting Started", select View My Bill.
3. At the top of the page, next to "Bill Date Range:", select the date range you want to view.
   Note:

   One-time charges are billed in arrears; recurring charges are billed for the current month. Thus the February statement, displaying a date range of January 1-January 31, include one-time charges (for example, installation, international calls) incurred during January, as well as recurring charges for February.
4. In the upper right, next to "View bill by:", choose:
   • Charge Account: IU staff should leave this selected; for external customers, this option allows you to view the statement for your entire account.

     From the drop-down menu next to "Charge Account", you can select all your accounts, or just one. You can also begin typing an account number, and then select one of the possible matches among your sub-accounts.

   • Owner (external customers only): Select this to view charges for various departments under your account. Then, in the menu next to "Owner:", select the service, service owner, or department number for which you want to view charges.
5. Your statement contains a summary of the charges by charge type, a summary by object code (see Object codes on IU Bloomington and IU Indianapolis telephone statements), a tax summary by object code and overall tax summary (if applicable), and a listing of services. When you're viewing your statement, you can do any of the following:
   • In the "Charge summary" section, to drill down to more detailed charges, select the triangles on the left. Alternatively, select Switch to full detail view to expand everything.
   • In the "Services" section at the bottom, which lists all your services with a total of the charges per service, select the line to view individual detail.
   • To save the statement to your local device, in the upper right, next to "Download as:", choose PDF or CSV. (CSV files are generally opened in Excel by default.) Alternatively, to save the statement as a PDF, select Generate PDF on the right side of the bar above the bill.
   • To print the statement, on the right side of the bar above the bill, select Print.

To protect sensitive information, log out when you're finished.