What should I do if I can't log into my Webserve account?

Important:
On Webserve, PHP 7.1 will become the default version in spring 2018; however, PHP 5.6 will still be available until it is retired at the end of December 2018. As of Jan 18, Webtest servers are already using PHP 7.1. For help specifying which version of PHP to use, see PHP server-side scripting language.
Note:
This document pertains to the Indiana University central web server ( Webserve), which hosts departmental and organizational web pages. Webserve accounts are not used for personal email accounts or personal web pages.

If you are having trouble logging into Webserve via SSH, SFTP, or scp, first confirm that your Webserve credentials are correct by opening a new browser session and logging in at:

https://cas.iu.edu

If you have forgotten the passphrase, the account owner can have it reset; see Reset your IU passphrase.

If the passphrase is correct, make sure you are on the IU Network or have a VPN connection to it; for help with VPN, see About the IU VPN. If you are on the IU Network, try using a different program (e.g., WinSCP or Cyberduck) to connect to Webserve. Make sure that you are using the correct login information:

  • Hostname: webserve.iu.edu
  • Port: 22
  • User: account name
  • Password: account passphrase

If problems persist, contact Web Services Support.

This is document adbv in the Knowledge Base.
Last modified on 2017-12-14 13:44:18.

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