ARCHIVED: Can't log into Webserve account

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Note:

Due to the evolving coronavirus situation, the retirement of Webserve was delayed until April 16 to allow classes that reference sites on Webserve to continue with minimal disruption.

All remaining Webserve sites were disabled beginning April 16, along with login access to webserve.iu.edu. If you have websites that still need to be moved to IU Sitehosting, you should migrate immediately.

Note:

This document pertains to the Indiana University central web server ( Webserve), which hosts departmental and organizational web pages. Webserve accounts are not used for personal email accounts or personal web pages.

If you are having trouble logging into Webserve via SSH, SFTP, or scp, first confirm that your Webserve credentials are correct by opening a new browser session and logging in at:

https://cas.iu.edu

If you have forgotten the passphrase, the account owner can have it reset; see Reset your IU passphrase.

If the passphrase is correct, make sure you are on the IU Network or have a VPN connection to it; for help with VPN, see About the IU VPN. If you are on the IU Network, try using a different program (for example, WinSCP or Cyberduck) to connect to Webserve. Make sure that you are using the correct login information:

Hostname: webserve.iu.edu
Port: 22
User: account name
Password: account passphrase

If problems persist, contact Support Center Tier 2.