How to tell if your mail is forwarded

Faculty, staff, affiliates, and currently enrolled students can make changes to their primary IU email address and email delivery as described below. Those without an active status (for example, admitted or former students, former employees) cannot. If you do not have an active status, see Continue using your IU-branded email address.

To find out if your Indiana University mail is being forwarded:

Important:

To view all the content available to you here, use the green Log in button at the top of this page to log into the Knowledge Base.

Individual accounts:

Go to Manage Your Email.

Group accounts:

In a fresh browser in which you have not logged into IU Login, navigate to Manage Your Email. Log in using your group account credentials.

The resulting page will display your accounts on UITS central systems (but not accounts you may have on a server in your department). Take note of all the listed accounts for the steps that follow.

Note:

For departmental, student organization, or group accounts, you can change the passphrase if you know the current one. Other account settings must be handled by the account owner.
Make sure you have registered a preferred email address and that it is correct. See Change your primary email address and set delivery for your email addresses.
Log into each account that permits email, including IU Exchange and possibly departmental computers.
For help with a departmental account, check with your department's computing support provider.

To check the forwarding on your IU Exchange account, use Microsoft Outlook to examine your rules. Look for any rules that forward your mail automatically to another address. You can toggle a rule on or off with the checkbox next to the rule.

Note:

Any mail sent to username@exchange.campus.edu (for example, jdoe@exchange.iupui.edu) from a system outside IU will be rejected, generating a bounce message to the sending system. Be sure your mail is sent to username@iu.edu.