Problems logging into Outlook Web App

Note:
OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

When trying to access your Indiana University Exchange Inbox in Outlook Web App (OWA), you may see one of the following error messages:

OWA was unable to get to your Inbox.
OWA failed to log on to mailbox.
The Microsoft server is down or the HTTP service has been disabled by the administrator. Please try your request again later.

Resolutions

  • Make sure you are using the correct URL for the OWA service:
      https://mail.iu.edu/
  • You must have an IU Exchange server account to use IU's OWA service. Check the status of your accounts; you should see "Microsoft Exchange" listed. If needed, see Exchange accounts at IU.
  • You must use a web browser that supports frames and JavaScript, such as Internet Explorer or Chrome. Verify that your browser meets these standards and that you are using the correct URL, as listed above.
    Note:
    On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.
  • Check your account information to make sure that you are using the correct username and passphrase.
  • If you still can't access your IU Exchange account using OWA, try using Microsoft Outlook or the Exchange client to access your mail. If you cannot access your account using these clients, there may be a problem with your account, the IU Exchange server, or your local networking. Contact your IT Pro or campus Support Center.

This is document agwq in the Knowledge Base.
Last modified on 2018-11-28 12:12:37.

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