Problems logging into Outlook Web App

OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

When trying to access your Indiana University Exchange Inbox in Outlook Web App (OWA), you may see one of the following error messages:

OWA was unable to get to your Inbox.
OWA failed to log on to mailbox.
The Microsoft server is down or the HTTP service has been disabled by the administrator. Please try your request again later.


  • Make sure you are using the correct URL. Log in at OWA.

    If you get a "couldn't find a mailbox for this account" error, your Exchange account may not have been migrated to Exchange Online. Try using either of the following URLs instead:

  • Log in using your email address and your IU passphrase.
  • You must have an IU Exchange server account to use OWA. Check the status of your accounts; you should see "Microsoft Exchange" listed. If needed, see Exchange accounts at IU.
  • You must use a web browser that supports frames and JavaScript, such as Chrome. Verify that your browser meets these standards and that you are using the correct URL, as listed above.
    UITS strongly recommends that you use a supported browser, and not Internet Explorer (IE). IE 11, the last major version, no longer supports Microsoft Teams, and will stop supporting Microsoft 365 apps in August 2021.
  • If you still can't access your IU Exchange account using OWA, try using Microsoft Outlook or the Exchange client to access your mail. If you cannot access your account using these clients, there may be a problem with your account, the IU Exchange server, or your local networking. Contact your IT Pro or campus Support Center.

This is document agwq in the Knowledge Base.
Last modified on 2021-04-15 17:11:27.