Problems logging into Outlook on the web

Outlook on the web has the same functionality across major browsers in most cases. For help using Outlook on the web, with your Inbox displayed, click ? (the question mark) at the top right.

When trying to access your Indiana University Exchange Inbox in Outlook on the web, you may see one of the following error messages:

Outlook on the web was unable to get to your Inbox.
Outlook on the web failed to log on to mailbox.
The Microsoft server is down or the HTTP service has been disabled by the administrator. Please try your request again later.


  • Make sure you are using the correct URL. Log in at Outlook on the web.
  • Log in using your email address and your IU passphrase.
  • You must have an IU Exchange server account to use Outlook on the web. Check the status of your accounts; you should see "Microsoft Exchange" listed. If needed, see About Exchange Online at IU.
  • You must use a web browser that supports frames and JavaScript, such as Chrome. Verify that your browser meets these standards and that you are using the correct URL, as listed above.
    UITS strongly recommends that you use a supported browser, and not Internet Explorer (IE). Microsoft 365 apps and services no longer support Internet Explorer.
  • If you still can't access your IU Exchange account using Outlook on the web, try using Microsoft Outlook or the Exchange client to access your mail. If you cannot access your account using these clients, there may be a problem with your account, the IU Exchange server, or your local networking. Contact your IT Pro or campus Support Center.

This is document agwq in the Knowledge Base.
Last modified on 2022-04-04 10:30:00.