Make an IMAP connection to your Exchange account in Outlook for Windows

Although you can configure Microsoft Outlook in Windows to read your IU Exchange mail using IMAP, UITS recommends not doing so, as it will provide limited functionality. Instead, UITS recommends configuring Outlook to access the IU Exchange server directly; for instructions, see Set up Outlook for Windows to access your IU Exchange account.

To configure Microsoft Outlook for Windows to read your IU Exchange mail using IMAP:

  1. In Microsoft Outlook 2016, 2013, or 2010, from the File menu, select Account Settings twice.
  2. In the E-mail tab, click New.
  3. From the "Add New Account" window:
    • In Outlook 2016, select Manual setup or additional server types.
    • In Outlook 2013 or 2010, select Manually configure server settings or additional server types.
  4. Click Next.
  5. Under "Choose Service":
    • In Outlook 2016, select Pop or IMAP.
    • In Outlook 2013 and 2015, select Internet E-mail.
  6. Click Next.
  7. Under "Internet E-mail Settings" or "POP and IMAP Account Settings":
    1. Under "User Information", enter your full name and your email address.
    2. Under "Server Information", next to "Account Type", select IMAP from the drop-down list.
    3. Next to "Incoming mail server", enter
    4. In the "Outgoing" or "SMTP" server field, type
    5. Under "Logon Information", enter your IU username.

      Do not select Require logon using Secure Password Authentication.

  8. Click More Settings, and then, on the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
  9. On the Advanced tab:
    1. Under "Incoming server (IMAP)", next to "Use the following type of encrypted connection", select SSL from the drop-down list.
    2. Under "Outgoing server (SMTP)", next to "Use the following type of encrypted connection", select SSL from the drop-down list.
  10. Next to "Outgoing server (SMTP):", change the port number from 25 to 465.
  11. Click OK, and then click Next. Outlook will test the account settings, and prompt you to enter your IU passphrase:
    • To finish the test, enter your passphrase and click OK.
    • To exit, click Cancel.

    If the test completes successfully, click Close, and then click Finish.

    If the test fails, errors will be listed on the Errors tab. If you cannot fix the errors on your own, contact your campus Support Center for help. Click Close, and then click Finish.

  12. Click Close to close the "Account Settings" window.

If you have folders in Exchange via IMAP that don't appear in Outlook:

  1. After following the steps above, and making sure Outlook can download messages from your Inbox, select your (IMAP) Inbox from the Navigation Pane, and then, on the Folder tab, click IMAP folders.
  2. In the "IMAP Folders" window, click Query.
  3. Click to select a folder you would like to access in Outlook, and then click Subscribe. A folder icon will appear next to the folder you chose. Repeat this for other folders you want to add.
  4. When you're finished, click Apply, and then click OK.

To resolve other IMAP mail client errors, see If you have problems sending mail from your IMAP mail client.

This is document ajrv in the Knowledge Base.
Last modified on 2018-11-21 13:30:55.

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