ARCHIVED: Logging into OneStart

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.


OneStart was retired in October 2015, replaced by One.IU.

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Requirements to access OneStart

For full access to OneStart, you need a valid Indiana University Network ID username and passphrase. After you get your IU Network ID, you need to wait approximately one hour before you can log into OneStart. If after an hour you still cannot log in, contact your campus Support Center.


If, when you attempt to log into OneStart, you receive an error message that mentions missing account information in the Translate or Directory service, inform the Support Center consultant about this specific message.

Guest access to OneStart

If you do not have an IU Network ID, you can access OneStart with a Guest account. You will need to log in using your full Guest account email address (e.g.,

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How to log into OneStart

From OneStart, you can browse the public view of the portal to get a glimpse of the services and features available in OneStart. To log into OneStart, click Login.

Select the Duo login if you need access to applications and services requiring two-factor authentication. For more, see Get started with Two-Step Login (Duo) at IU and About single-button hardware tokens for Two-Step Login (Duo)


If you add OneStart to your bookmarks, remember that the OneStart URL does not begin with "www".

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Logging in multiple times

Not all services published in OneStart have been converted to authenticate with the Central Authentication Service (CAS). Therefore, these services, including IU Webmail and Outlook Web App (OWA), require separate authentication within OneStart.

Conversion to CAS is a high priority for UITS, and UITS encourages all other service owners with authentication requirements to use CAS. Eventually, most or all OneStart services will use CAS, allowing access to all services with only one login.

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If you experience difficulty logging into OneStart, check the following:

  • Make sure you are using a supported browser; see ARCHIVED: About OneStart and web browsers.
  • Make sure you are using your IU Network ID username and passphrase and that you have entered both correctly. Your username and passphrase are case sensitive, which means that you must use the correct uppercase or lowercase characters.
  • If you have reset your passphrase using the Passphrase Maintenance utility within the past few weeks but still cannot log into OneStart, visit your campus Support Center to request a passphrase reset using the Super Passphrase Maintenance utility.
  • If you have a sponsored account and cannot log into OneStart, the PeopleSoft system may not yet have identified you as an affiliate. This may take one full business day after your sponsor submits the request for your account.

    If you continue to have problems with your sponsored account, ask your sponsor to contact the UITS Support Center.

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This is document alev in the Knowledge Base.
Last modified on 2021-09-21 17:51:39.