Repair of an office telephone line at IUB and IUPUI

How to request repair

To request telephone repair service at Indiana University Bloomington, call 812-855-2111; at IUPUI, call 317-274-3004. The repair line is available 24 hours a day, 7 days a week, with a goal to complete all reported repairs within 24 hours (excluding weekends and holidays). You can also submit repair requests on the Telecom Request Page.

If you request after-hours emergency repair service, you may be billed a minimum of two hours' labor.

Your department may be deemed responsible for some types of repair; see Billable vs. non-billable repairs below.

When you report a problem to Repair Services, you'll need to provide the following information:

  • Telephone number
  • Building name
  • Room number
  • Contact name
  • Contact number
  • Access hours
  • Description of the problem
  • Department name
  • Street address
  • Circuit identifier
  • Jack identifier

Billable vs. non-billable repairs

Equipment leased from UITS will be repaired or replaced at no charge if the equipment fails during normal use. Repair situations for which your department may be held responsible, and the charges associated with such repairs, include the following:

  • The technician determines that the problem is caused by some type of customer action or customer-owned equipment (minimum billing of one hour at $71 plus the cost of materials required to restore service).
  • Leased equipment is vandalized or stolen (the replacement cost of the equipment plus technician time).
  • The telephone jack or station wiring has been damaged (minimum billing of one hour at $71 plus the cost of materials required to restore service).

After-hours emergency repair service requires a minimum of two hours of labor or $213.00, and costs $106.50 for each additional hour. Service on Saturdays, Sundays, and holidays requires a minimum of two hours of labor or $284.00, and afterwards is billed in 15-minute increments at $35.50 per increment.

This is document alrk in the Knowledge Base.
Last modified on 2016-03-01 00:00:00.

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