At IUB and IUPUI, how can I forward calls on my office telephone?

Note:
The following applies only to traditional phones. If your traditional phone has been replaced by the UniCom service (using Lync and/or a USB or IP phone), see UniCom (unified communications).

At Indiana University Bloomington and IUPUI, Call Forwarding allows you to forward office calls to a different number based upon conditions defined in each type of service. You must have this feature on your line in order to activate it. To verify, at IUB, call 812-856-2287; at IUPUI, call 317-274-3004.

On this page:


Instructions for using Call Forwarding

To activate Call Forwarding on your line, using any phone:

  1. Lift the handset and dial the appropriate activation code (see the table below for your campus).
  2. If the type of Call Forwarding you are activating is not fixed, listen for a "stutter" dial tone, and then dial the number to forward to exactly as you would to place the call, e.g., 5-xxxx or 9-332-xxxx.
  3. Listen for a confirmation tone and replace the handset.

To deactivate Call Forwarding on your line:

  1. Lift the handset and dial the appropriate deactivation code.
  2. Listen for a confirmation tone and replace the handset.

If you have a Meridian business set (M5312 or M5316) with add-on modules, you can also activate Call Forward Universal or Call Forward Per Key with a button rather than a code. To do so:

  1. Do not lift the handset or press Handsfree.
  2. Press the Call Forward button.
  3. Dial the telephone number to forward to exactly as you would to place the call, e.g., 5-xxxx or 9-332-xxxx.
  4. Press the Call Forward button. The diamond indicator will remain solid, indicating that all incoming calls will ring into the number you programmed.

To cancel Call Forwarding using a business set, press the Call Forward button. The diamond by the Call Forward button will go off, indicating that all incoming calls will ring into your number.

Back to top

Types of Call Forwarding

IUB

Forwarding type Description Activation code Deactivation code
Call Forward Don't Answer Automatic
Forwards calls to a preselected number after the line rings three times; cannot be turned off and on
None None
Call Forward Don't Answer Fixed
Forwards calls to a preselected number after the line rings three times; can be turned off and on
*99 #99
Call Forward Don't Answer Programmable
Changes the destination number where calls will be forwarded when your line is not answered in three rings
*99 #99
Call Forward Busy Automatic
Forwards calls to a preselected number; cannot be turned off and on
None None
Call Forward Busy Fixed
Forwards calls to a preselected number; can be turned off and on
*98 #98
Call Forward Busy Programmable
Changes the destination number where calls will be forwarded when your line is busy
*98 #98
Call Forward Universal
Forwards all of your incoming calls to another number. This feature overrides Call Forward Busy and Call Forward Don't Answer.
*70 #70
Call Forward Per Key
Activated by button rather than code; available on Meridian business sets only
None None

For more information, contact UITS Telecom at 812-856-2287.

Back to top

IUPUI

Forwarding type Description Activation code Deactivation code
Call Forward Don't Answer Fixed
Forwards calls to a preselected number when your line is not answered in three rings
None None
Call Forward Don't Answer Per Key
Changes the destination number where calls will be forwarded when your line is not answered in three rings
*101 *102
Call Forward Busy Fixed
Forwards calls to a preselected number when your line is busy
None None
Call Forward Busy Per Key
Changes the destination number where calls will be forwarded when your line is busy
*103 *104
Call Forward Universal
Forwards all of your incoming calls to another number. This feature overrides Call Forward Busy and Call Forward Don't Answer.
*70 *71
Call Forward Intragroup
Forwards calls to on-campus numbers only
*70 *71
Call Forward Per Key
Activated by button rather than code; available on Meridian business sets only
None None

For more information, contact UITS Telecom at IUPUI at 317-274-9900.

Back to top

This is document amfh in the Knowledge Base.
Last modified on 2014-10-17.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.