ARCHIVED: At IU, using an outside ISP, why can't I connect to my Exchange account with Outlook or BlackBerry Desktop Manager?

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

For security reasons, UITS filters outside connections to Indiana University computers and servers. As a result, connection requests to the Exchange servers may in some cases not reach their destination. This can affect you if you use Outlook or handheld synchronization clients with your Exchange account via an outside Internet service provider (ISP).

To use Outlook or BlackBerry Desktop Manager on an outside ISP, you must first establish a VPN connection to the IU network; see About the IU VPN. For assistance, contact your campus Support Center.

Outlook

If you use Outlook 2007 or 2003, you can configure Outlook to use an alternate port, which will allow connections from off campus. For more, see ARCHIVED: Configuring Outlook to connect to Exchange using RPC over HTTP (Outlook Anywhere).

As an alternative to Outlook, you can use Outlook Web App (OWA) without establishing a VPN connection. OWA is accessible at:

  https://www.exchange.iu.edu/

BlackBerry Desktop Manager

Since the default installation option for Desktop Manager places a shortcut in your Windows Startup folder, you may need to remove that shortcut to keep Desktop Manager from trying to launch before you can establish a VPN connection; see Prevent programs from starting automatically in Windows Once you have established a VPN connection, you can then launch BlackBerry Desktop Manager from the Start menu.

This is document amji in the Knowledge Base.
Last modified on 2021-09-07 17:07:46.