About international phone numbers and Two-Step Login (Duo) at IU

Indiana University's Two-Step Login (Duo) currently cannot send phone calls or text messages to phone numbers outside the US and Canada. As a result, call- and text-based options for Two-Step Login (Duo) will not work if your smartphone does not have a US or Canadian phone number.

To use IU's Two-Step Login (Duo) with a smartphone that has a phone number from outside the US and Canada, you must enroll it as a tablet using the Smartphone without using a phone number instructions in Get started with Two-Step Login (Duo) at IU.

Note:
Enrolling your device as a tablet (using the instructions at the link above) is the only option that will work if your smartphone does not have a US or Canadian phone number. The options for enrolling a cell (simple) phone, landline, or Google Voice phone number will not let you enter a phone number from outside the US and Canada; however, the option for enrolling a smartphone (with a phone number) will let you enter a phone number from outside the US and Canada, and as a result can give you the impression that your smartphone is successfully set up to receive calls or texts from Two-Step Login (Duo) when it is not.

For help, contact your campus Support Center.

This is document amlx in the Knowledge Base.
Last modified on 2018-11-28 11:55:53.

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