ARCHIVED: Using Outlook 2003 and later, how can I control junk email?

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Note:
The ARCHIVED: spam quarantine service analyzes all mail delivered to Indiana University Exchange accounts. Any spam messages you receive are quarantined for five days in a Junk E-Mail folder in your account, and are then deleted automatically.

Note: To use the client-side Junk E-mail Filter (in addition to the UITS spam filter) with a Microsoft Exchange Server account, you must enable Cached Exchange Mode.

Outlook 2003 and later offer a variety of features that let you control unwanted email, or spam. For more, see Microsoft Office Online.

On this page:


Configuring the Junk E-mail Filter

In Outlook 2003 and later, the Junk E-Mail Filter is on by default. To change its settings:

  1. From the Tools menu, select Options.
  2. In the Options dialog box, in the "E-mail" section, click Junk E-mail.
  3. Choose the level of junk email protection you want and click OK. You can also choose to delete messages instead of moving them to the Junk E-mail folder. To do so, check the box next to Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder.

Reviewing and emptying the Junk E-mail folder

Reviewing messages

  1. From the Go menu, select Folder List.
  2. In the Folder List, click the Junk E-mail folder.
  3. In the Junk E-mail folder, right-click any message you don't want marked as junk.
  4. From the resulting contextual menu, select Junk E-mail, and then click Mark as Not Junk. Messages you mark in this way are moved to your Inbox or the folder you were previously in. When you mark individual messages in this manner, you will also be prompted to add the sender to your Safe Senders or Safe Recipients list.

Emptying the folder

In the Folder List, right-click the Junk E-mail folder, and from the resulting contextual menu, click Empty Junk E-mail Folder.

Safe Senders, Safe Recipients, and Blocked Senders lists

Note: If you are using a Microsoft Exchange Server email account, names and addresses in the Global Address List are automatically considered safe.

  1. From the Tools menu, select Options, and click Junk E-mail.
  2. Click the Safe Senders, Safe Recipients, or Blocked Senders tab, and click Add....
  3. In the Add address or domain dialog box, enter the name or address you want to add. Click OK.
  4. Repeat steps 2 and 3 for each address you want to add.

You can also add your Contacts to your Safe Senders list. To do so, from the Safe Senders tab, check the box next to Also trust e-mail from my Contacts.

You can quickly add an address to any of these lists by right-clicking a message from the address you want to add. In the resulting contextual menu, select Junk E-mail, and then click the appropriate selection:

  • Add Sender to Blocked Senders List
  • Add Sender to Safe Senders List
  • Add Sender's Domain (@example.com) to Safe Senders List
  • Add Recipient to Safe Recipients List

This is document amzk in the Knowledge Base.
Last modified on 2021-09-07 17:15:46.