Troubleshoot Ad Astra issues

The following is a list of common Ad Astra issues and solutions.

On this page:


Login issues

Difficulty logging in from an on-campus location

Make sure you are logging into Ad Astra from One.IU. If you continue having issues, your profile may need to be reviewed by an Ad Astra administrator. For assistance, contact adastra@iu.edu.

Difficulty logging in from an off-campus location

Ad Astra is only available through the IU Secure network (on-campus computers). If you are off campus, you will need to use VPN to connect to IU Secure before you can access Ad Astra.

Load and display pages

General Ad Astra display problems

If you are having display problems, clear your cache and see if that fixes the issue; to do so, click the button in the lower right corner.

In Ad Astra, clear the cache by clicking the button in the lower right corner

Calendar grid does not load activities

The IU community has access to several public calendars. From the Choose Calendar drop-down, select the calendar you would like to view.

Page is blank except for the top banner

Some users experience this behavior in Internet Explorer. UITS generally recommends using either Firefox or Chrome.

Page is slow or not responding

Because Ad Astra processes large amounts of data, a page could take up to 15 seconds to load. UITS recommends that you set up a default filter to help the page load faster.

To do so, select subjects, terms, campuses, or keywords, and then use the floppy disk icon to save the filter. Check Set as default filter. You can always update or remove these settings.

The page may also stop responding if you have been inactive in the system for 20 minutes. UITS recommends bookmarking the Ad Astra home page for easy access after a timeout.

Screen looks different from a co-worker's screen

Your screens and available tasks depend on your role in Ad Astra. People with other roles may have different screens and available tasks.

Name is not in the Customer drop-down list

To have your name added to the Customer drop-down list, contact your departmental administrator.

Get help

For assistance during business hours, email a description of the problem and screenshots if possible to adastra@iu.edu. Someone will get back with you the next business day.

For emergencies, contact Data Center Operations at prodsvcs@indiana.edu or 812-855-9910.

To access the help manuals on most Ad Astra screens, in the upper right corner, click the question mark icon.

This is document annx in the Knowledge Base.
Last modified on 2018-07-09 12:26:12.

Contact us

For help or to comment, email the UITS Support Center.