ARCHIVED: Known issues with Identity Finder at IU

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Important:

UITS decommissioned the Identity Finder service on February 28, 2019. Along with its edge partners, UITS has begun exploring alternative services and will start a proof of concept during 2019. For instructions for uninstalling Identity Finder, see ARCHIVED: Manually remove Spirion Identity Finder.

Following are known issues with Identity Finder at Indiana University:

Issue	Description	Workaround
Search scan fails because the hard drive is full	The Identity Finder client agent extracts files from compressed archives (e.g. `.zip` files) to the system `Temp` directory for scanning. In some cases, the `Temp` directory may fill up quickly, causing the system hard drive to run out of space, which in turn causes the Identity Finder search to stop and display a failed search message.	If increasing drive space is not an option, you can move the system `Temp` folder to another storage drive (as explained in this Microsoft article). Changing the location of the system `Temp` folder will affect all applications, including the operating system.