Known issues with Zoom at IU

Following are known issues, problems, and incompatibilities affecting Zoom at Indiana University:

Issue Description Workaround Last updated
When using macOS Mojave, Zoom plugin does not appear in Outlook 2019 or 2016 The current plugin version (4.4.16910.0914) is not compatible with macOS Mojave. For details about upcoming releases and resolved issues, see New Updates for Outlook Plugin . October 2, 2018
Room systems forcibly muted on entry When joining a Zoom meeting whose owner has enabled Mute participants upon entry, participants joining from a room system (such as a Cisco or Polycom unit) may be unable to unmute themselves. The room system's mute controls may appear to function, but audio will not be transmitted. Affected participants should be able to unmute by using Zoom's touch tone menu: press 1 to bring up the menu, and then 2 to unmute. Alternatively, the host or co-hosts can unmute the room system by using the "Manage Participants" menu. August 23, 2018
Crash after sharing screen On some computers, the Zoom client software may crash when you halt a screen share. In the Zoom client settings menu, disable Enable screen sharing with GPU acceleration. If you don't see this option, install the newest version of the Zoom client from March 20, 2018
Cannot connect to meetings that have encryption enabled Your on-campus videoconference unit (Cisco, Tandberg, etc.) may fail to connect to a Zoom meeting if the owner has End-to-end encryption enabled in the meeting settings. To resolve the issue, restart the videoconference unit, or contact UITS Classroom & Conferencing Support (, 812-856-2020, Skype for Business/Lync: cthelp) for help. September 8, 2017
Unintended dial tone when joining meetings When joining a Zoom meeting from a computer equipped with a Logitech cc3000e Conference Cam, you may hear an unexpected dial tone coming from the Logitech unit's speaker. Only exiting the meeting stops this dial tone. Before launching your Zoom meeting, exit Skype for Business. June 1, 2017
Screen sharing fails from Skype for Business Users connecting to a Zoom meeting from Skype for Business are unable to share content with the meeting. Screen shares originating from the Zoom app are unaffected. Join the Zoom meeting using the Zoom app. May 25, 2017

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Last modified on 2018-11-28 12:02:42.

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