Known issues with Zoom at IU
Following are known issues, problems, and incompatibilities affecting Zoom at Indiana University.
For help or to learn more, contact UITS Learning Spaces Support.
| Issue | Description | Workaround | Last updated |
|---|---|---|---|
| Cannot join from Microsoft Teams Room | When attempting to join a Zoom meeting from a Microsoft Teams Room, users may encounter an error saying "This meeting is for authorized attendees only". | The Zoom meeting's owner should visit My settings - Zoom and disable "Only authenticated users can join meetings from Web client". | February 23, 2024 |
| Zoom breakout rooms incompatible with screen readers | Screen readers may fail to communicate the "Join" dialog to participants when breakout rooms are launched. | In breakout room options, enable . This behavior should be announced via the screen reader. | June 1, 2020 |
| Cannot join from a conference unit | Non-IU Zoom accounts may not pay for Conference Room Connector (CRC), the feature necessary to connect conference units to Zoom meetings. If this is the case, users connecting from a conference unit will see a Zoom error message. | Host the meeting from your IU Zoom account, or join the meeting from a computer or mobile device. If you must join a non-CRC meeting from an IU conference unit, see Connect from an IU conference unit to a third-party Zoom meeting without CRC. | February 24, 2020 |
| Problems with autorecord feature | The automatic recording setting for a meeting sometimes fails to initiate recording. This problem may be caused when the first person to join the meeting has a outdated Zoom client. | If a meeting does not begin recording as it should, manually click the record button. You may wish to encourage attendees to download the most recent Zoom client. If a specific meeting continues to have problems with the autorecord feature, creating a new meeting may resolve the issue. | September 6, 2019 |
| When using macOS Mojave, Zoom plugin does not appear in Outlook 2019 or 2016 | The current plugin version (4.4.16910.0914) is not compatible with macOS Mojave. | For details about upcoming releases and resolved issues, see New Updates for Outlook Plugin . | October 2, 2018 |
| Room systems forcibly muted on entry | When joining a Zoom meeting whose owner has enabled , participants joining from a room system (such as a Cisco or Polycom unit) may be unable to unmute themselves. The room system's mute controls may appear to function, but audio will not be transmitted. | Affected participants should be able to unmute by using Zoom's touch tone menu: press 1 to bring up the menu, and then 2 to unmute. Alternatively, the host or co-hosts can unmute the room system by using the "Manage Participants" menu. | August 23, 2018 |
| Crash after sharing screen | On some computers, the Zoom client software may crash when you halt a screen share. | In the Zoom client settings menu, disable . If you don't see this option, install the newest version of the Zoom client from https://zoom.us/download. | March 20, 2018 |
| Cannot connect to meetings that have encryption enabled | Your on-campus videoconference unit (Cisco, Tandberg, etc.) may fail to connect to a Zoom meeting if the owner has enabled in the meeting settings. | To resolve the issue, restart the videoconference unit, or contact UITS Learning Spaces Support (cthelp@iu.edu, 812-856-2020) for help. |
September 8, 2017 |
Related documents
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Last modified on 2024-02-23 12:31:27.