Problems with iStream content

Indiana University's iStream service has reached end of life and is being retired; it has been replaced by Zoom and Kaltura. If you use the iStream service, UITS encourages you to move to Zoom or Kaltura as soon as possible.

The UITS iStream service provides streaming and recording of classes, lectures, meetings, and other events at Indiana University. For more information about iStream, see About iStream at IU.

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iStream player troubleshooting

When using the iStream player, you might encounter the following:

  • "Error loading playlist: No playable sources found"

    Your browser was unable to load Adobe Flash Player. To quickly work around this error, try loading the page in another browser. If that does not work, enable Flash in your browser (see Enable Adobe Flash Player in your browser).

    If your browser does not support Adobe Flash, use another browser.

  • "Error loading stream: ID not found on server"

    No content is currently streaming at this URL. This may mean the event has not yet begun, or has ended. Try refreshing the page, or contact the event organizer to inquire about the stream schedule and availability.

    This error may also be caused by an incorrect URL or hyperlink. Double-check the URL, and consider copying/pasting instead of clicking the URL. If you suspect you have an incorrect link, contact the event organizer.

  • Player displays a spinning graphic, but content never loads

    This may be caused by a malformed URL or hyperlink, particularly when the link is emailed multiple times. Check the URL for extraneous punctuation, and consider copying/pasting instead of clicking the URL from an email. If you suspect you have a malformed link, contact the event organizer or Conferencing Support.

  • Live stream suddenly stops or stutters

    Network issues, both at the event site and on your local network, can cause playback problems for live events. If you experience an interruption, wait a few moments and refresh your browser. If playback does not resume within a few minutes, check your network connection.

    If you believe there is a problem at the event site, contact the event organizer or Conferencing Support.

Availability and distribution of live stream links and recordings, including downloads, is at the discretion of the content owner or event organizer. Collaboration Technologies is unable to provide links to content without authorization from the content owner.

If you would like to view a live stream or recording, but have not been given a link to that content, contact the content owner or event organizer. If you need help determining who owns iStream content, contact Conferencing Support.

Content owners manage their recordings, including downloads, through Kaltura. For more about managing your content, see Control media access in Kaltura and Download media in Kaltura.

Get help

For help or to learn more, contact UITS Classroom & Conferencing Support (, 812-856-2020, Skype for Business/Lync: cthelp).

This is document aokk in the Knowledge Base.
Last modified on 2018-04-24 17:37:13.

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