Guide to Polycom VVX500 IP phones

Polycom VVX500 phones are IP phones that work with Indiana University's UniCom service for Enterprise Voice users. You can use the phone in conjunction with the UniCom Skype for Business/Lync client on your computer, or just use the phone, as follows.

On this page:


Diagram of phone

Photo of Polycom VVX500 (a102k)
Diagram of Polycom VVX500 phone with buttons labeled (a102l)

Making phone calls

Dial numbers as follows, either lift the receiver or press the Speakerphone key, and then touch the green phone icon on the screen.

  • On-campus calls (IUB and IUPUI): To call any number on the IUB or IUPUI campus, dial only the last five digits (e.g., 5-XXXX, 6-XXXX, 7-XXXX, 8-XXXX, or 4-XXXX).
  • On-campus calls (regional campuses): To call a number on your campus, dial only the last four digits. To call a number on another IU campus, dial the area code plus the seven-digit number. Do not dial 9 before the number.
  • Off-campus local calls: To call a local off-campus number, dial the area code plus the seven-digit number. Do not dial 9 before the number.
  • Direct dial long distance calls: To make a long distance call to an area code in the US, Canada, or another nation or US territory in the North American Numbering Plan (NANP), dial the area code plus the seven-digit number. Do not dial 9 before the number.
  • International calls: To make a long distance call to a nation outside the NANP, dial 011 plus the international number. (You may see the numbers 256 before the 011 on your display.) Do not dial 9 before the number. When you hear the stutter dial tone, enter your Authorization Code.

Locking and unlocking the phone

When your phone was first installed, you created a 6 to 15-digit PIN for locking and unlocking your phone.

The Polycom VVX500 is automatically locked your phone is idle for 60 minutes. When the phone is locked, a blue padlock symbol will appear at the bottom right of the phone screen, meaning functionality is limited:

  • You can make and receive calls.
  • You cannot transfer a call. In order to transfer the call, you need to unlock the phone; you can do this without putting the call on hold.
  • You cannot configure call forwarding.
  • You cannot access your voice mail or calendar.
  • You can see the time of your next meeting.
Note:
You can unlock the phone while you are in an active call. Touch the blue unlock icon and enter your unlock code.

To manually lock the phone, touch the More button and select Lock.

To unlock the phone, touch the unlock icon at the bottom right of the screen. The PIN entry screen appears. Enter your PIN using the telephone number keys, and then touch the blue check icon.

Transferring a call

  1. While on an active call, touch the transfer icon on the bottom.
  2. Enter a phone number on the phone keypad and touch the green phone icon. Alternatively, you can select the contacts icon in the menu at the bottom of the screen and touch a name from your contact list and touch the dial icon. If your default transfer type is "Blind" the call will immediately transfer. If your default transfer type is "Consultative" you will be able to speak to the caller and then touch transfer again to send the call.

    Setting the default transfer type:

    1. Press the Home button, and on the touch screen, select settings. (You may have to scroll to the right to see the settings icon.)
    2. Touch Basic, and then touch Preferences. Scroll down to "Default Transfer Type".
    3. Touch Blind (Default) or Consultative.
    4. Touch the home button a few times until you are back to the main screen.

Forwarding calls

You can configure your phone so that all incoming calls are forwarded to another number or one of your contacts. You can also forward calls while the phone is ringing.

  • To forward incoming calls to a contact:
    1. Touch Forward in the bottom menu, and then touch Forward to Contact.
    2. Enter your contact's 10-digit telephone number and touch OK, or touch Contacts, choose a contact, and touch Forward.
  • To forward incoming calls to voicemail, touch Forward, and then Forward to Voicemail.
Note:
You can also manage call forwarding settings from within the Skype for Business/Lync client; for more, see In UniCom Enterprise Voice, how do I configure team calling? or the Skype for Business/Lync Help menu within the application.

Accessing voice mail

For voice mail instructions, see In UniCom Enterprise Voice, how do I access my voice mail?

Parking and retrieving a call

The Call Park feature gives UniCom allows you to place active calls in a holding queue, or parking lot, where you can retrieve the calls using a special number displayed by UniCom. Unlike a call placed on hold, a parked call can be retrieved from the queue by phone or client logged into UniCom by dialing that retrieval number. You can park up to eight active phone calls.

Parking a call

During an active call, touch Park. Parked calls are given orbit numbers (e.g., #1023) to retrieve the call.

Retrieving a call

Anyone logged into UniCom can retrieve the call with the orbit number from any UniCom phone or client. To retrieve a parked call, do one of the following:

  • On your phone, touch Retrieve.
  • On another phone, touch New Call and dial the call's orbit number.

Adding a contact

When you add contacts in your Skype for Business client, those same contacts display on the Home > Directory > Contacts screen on your phone.

To add contacts to your phone:

  1. Touch More, and then touch Contacts.
  2. Touch Add, enter your contact's email address (e.g., networkID@iu.edu), and touch Submit. Contacts added directly to the phone will be added to your UniCom client and visa-versa.

Add a quick dial to Home screen

When you add contacts as favorites in your Skype for Business client, those same favorites display on the Home screen on your phone as a touch-to-call icon.

Initiating a conference call

Initiate a Skype for Business conference call with Skype for Business contacts or a group of contacts from your phone.

To initiate a conference call:

  1. Touch Meet Now, and then touch Invite.
  2. Select a contact and touch Dial.
  3. Touch Invite to add additional contacts.

To initiate a conference call with a group:

  1. Touch Contacts, and then touch Groups.
  2. Select a group and touch Dial All.

Update your presence

Your presence status information automatically updates when you are actively using your phone or it's inactive. You can also manually update your presence status at any time.

To update your presence status, touch My Status and select your desired status. You can change your status to Available from any other status by selecting Reset.

Troubleshooting

If you have problems with your VVX500 (e.g., trouble making or receiving calls, or names and phone numbers are not displaying correctly), for a few seconds disconnect and reconnect the power (via either the network cable and/or power supply), and wait while the phone reboots itself. You may then be prompted to sign in via your computer screen. The phone should reboot back to its normal state. If problems persist, contact your local IT Professional or campus Support Center.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document aosn in the Knowledge Base.
Last modified on 2017-08-02 15:10:45.

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