Research Technologies chargeback services policy

Whenever a Research Technologies subunit is engaged in work for which a customer is charged (chargeback work), the following policies and guidelines should be followed. Additional factors may come into play depending on the nature of the work being done and the Research Technologies subunit involved.

Definition

Research Technologies (RT) and the IU Pervasive Technology Institute (PTI) are available to do chargeback work on behalf of customers within the IU community. This work is routinely done to supplement the human resources available to a particular group at IU when RT and PTI consulting services are not sufficient to meet the needs of an academic or administrative unit. The differences between consulting and chargeback work for hire are as follows:

• Consulting is when we offer a member of the IU community advice about how to do something and/or work with a member of the IU community on a project.
• Chargeback work is when an organizational unit at IU becomes a paying customer and pays RT/PTI to do work.
• Consulting is offered at no direct charge to the client (paid for by IU general funds) but limited in duration (typically up to one person-month of effort per year on a particular project).
• Chargeback work is limited only by the availability of staff with skills needed to do the work and is paid for on a basis allowing the Office of Vice President for Information Technology (OVPIT) to recover the cost of doing the work.
• RT/PTI partners with NSF-funded organizations that provide both consulting and support. For example, in the past, XSEDE-related consulting and support was provided without fee but was awarded via an allocation model. Such support typically entails 25% of a full-time employee's time (.25 FTE) for 1-12 months. Consultation work exceeding these limits (>.25 FTE) is subject to chargeback rules.

Purpose

Chargeback work is offered as a service to departments needing to extend their capabilities, particularly in circumstances when IU subunits have external funding available for specific functions but do not have the personnel to perform those functions. RT services done on a chargeback basis include:

• Programming of applications, including clinical and translational medicine research projects, and custom programming of parallel applications
• Building scientific gateways (web portals to scientific computing applications)
• Linux cluster management
• Installation and management of research software
• IT-28 alignment activities for Linux workstations
• Development of secure applications for work involving protected health information (PHI)

TechSelect, a unit within the UITS Enterprise Support Services division, also offers chargeback services to the IU community. RT and PTI do not duplicate TechSelect services.

Services include:

• Client support, desktop system management, and management of UITS Intelligent Infrastructure (II virtual machines
• Departmental inventory
• General IT-28 alignment
• Security monitoring, including real-time automated log analysis
• Development of secure applications for work involving Critical institutional data other than PHI

Customers

RT/PTI chargeback services are available to any IU subunit and (through a special memorandum of understanding) the Regenstreif Institute.

Rates

To find the current cost of RT/PTI chargeback services:

1. Go to Rates for direct-bill services.
2. Click to access the current fiscal year's rate sheet for IUB or IUPUI.
3. Near the top, use the "Table of Contents" drop-down to select IU Internal Research Technologies Services.
4. Scroll down to find the current rates listed under "Research Technologies Consulting Rates".