If my email client is not covered in the Knowledge Base, how do I configure it to work with IU email systems?

Some lesser-known or lesser-used email clients will work with Indiana University accounts, but have not been documented in the IU Knowledge Base. While it is impossible for UITS to document every email program available, it is possible to provide general guidance for these cases.

This assumes you want to read your mail with email software rather than web access. If you want to access your account through a web browser, see:

On this page:


How do I know if my email client will work?

  • If your email client can make an IMAP connection, it will work. If your program can only do POP3, it will not work. Also, if it tries to use a standard other than IMAP exclusively, it will not work.
  • Your program must be able to use Secure Sockets Layer (SSL). If you plan on downloading email and not sending it, your client can get by with SSL capabilities only for the incoming mail server. However, it's best if the settings for both incoming and outgoing mail support SSL. For Imail, your client must also be able to use Transport Layer Security (TLS) encryption for outgoing (SMTP) connections.
  • Your client must be able to authenticate to the mail servers. Every existing mail client can authenticate to the incoming mail server, but not all can authenticate to the outgoing one. Again, if you wish only to receive and not send, you can get by with the ability to only authenticate to the incoming mail server. However, it is best if you can authenticate with both servers.
  • A few mail programs may not have authentication settings for the outgoing mail server, but will give you a dialog box in which to enter your username and password.

Which email account do I use?

IU has three main email systems: Imail, Umail, and Exchange. Imail and Umail are available exclusively for students, and every student is eligible for an account on Imail or Umail. Exchange accounts are used by IU faculty, staff, and some students. See At IU, what email systems are available?

Important:
No new Imail accounts are being created in preparation for its retirement. UITS will provide at least six months' notice before Imail is discontinued.

Configuring your settings

Some mail programs have an Options or Settings menu, and others have a file which must be edited manually. Refer to your program's documentation to find where to enter or change these settings.

To configure an email client for your Imail or Umail email account, see Configuring an email client for Imail or Umail.

You need the following information to connect to your IU Exchange email account:

  • Your IU Network ID username and passphrase
  • The incoming mail server (IMAP), sometimes called the post office server, mail server, incoming, receiving, etc. It is the server where your mail is delivered. Set this to imap.exchange.iu.edu.
  • The outgoing mail server (SMTP), also called outbound, sending, etc. Set this to mail-relay.iu.edu.
  • Enable the setting (if available) for SSL or TLS by checking a box or selecting it from a list.
  • Enable the setting (if available) for "authentication", "credentials", "username and password", or a similar option, for the outgoing (or SMTP) server.

For help, contact your campus Support Center.

This is document arjg in the Knowledge Base.
Last modified on 2017-05-16 12:11:26.

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