ARCHIVED: Managing your IU faculty or staff accounts

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Important:

If you have not changed your passphrase in two years, IU requires that you do so. If you do not, your passphrase will expire and you will be unable to log into most IU services. See ARCHIVED: Why is my IU passphrase expiring?

On this page:

Getting your initial IU faculty or staff accounts
Getting additional IU faculty or staff accounts
Changing your IU faculty or staff account passphrase
Resetting your IU faculty or staff account passphrase
Using the passphrase self-service reset system

Getting your initial IU faculty or staff accounts

If you are a faculty or staff member whose paperwork has been processed by IU Human Resources (HR), you can create your first Indiana University computing accounts by using the Account Management Service (AMS). You will need to use your last name, your birth date, and your full 10-digit University ID number (UID) to log into the service.

Your initial faculty or staff accounts will include a Network ID, which allows you to create and manage technology accounts as well as log into certain university services; an ADS domain account, which allows you to authenticate to university resources; and email accounts on the Exchange and/or Cyrus mail systems.

To create your initial IU faculty or staff accounts:

Note: You will need to know your 10-digit University ID number to create your initial accounts.

Go to the Account Management Service.
Click Create my first IU computing accounts.
Enter your last name, date of birth, and University ID number in the fields provided. Click Continue.
The AMS will display the Guidelines for Appropriate Usage, which are rules and policies for IT account use at IU. After you have read the Guidelines, enter Yes to agree to these policies, and then click Continue.
If you have multiple roles at IU (e.g., if you are both a student and a staff member), you will have to select one role to be your primary affiliation at IU. Select the role you want, and then click Continue.
From the available options, select where you want to receive your IU email. Faculty and staff should choose Create Microsoft Exchange account; undergraduates should choose to create a Umail account (Google). Graduate and professional students are eligible for both Exchange and Umail; you can only create one account during initial creation, but may choose to create an additional account later.
Click Continue.
Enter the passphrase you want to use in both fields. For information on selecting a valid and secure passphrase, see Your IU passphrase.
Next, you will enroll in the Passphrase Self-Service Reset System. If you forget your passphrase, this system will allow you to reset it yourself without having to visit a Support Center walk-in location in person.
Either select a question from the drop-down list, or enter your own question. Type and re-type the correct answer in the fields provided. Click Continue to enter further questions, to a maximum of ten.

Once you have entered at least three questions and answers, you will have the option of clicking Done to complete your enrollment.
Click Print page if you want to print a copy of your account information. To end your AMS session and close your browser, click Exit.

Getting additional IU faculty or staff accounts

For information on additional accounts available to faculty and staff, see Computing accounts at IU

To create additional IU faculty or staff accounts:

Note: Only full-time faculty or staff members can request group and departmental accounts.

Using a web browser, go to the Indiana University Account Management Service at:
```
  https://itaccounts.iu.edu/
```
Select Manage my IU computing accounts.
If you're redirected to the Central Authentication Service page, enter your IU username and passphrase, and then click Login. (If you're creating accounts for your group, departmental, or student organization account, enter the username and passphrase associated with that account.)
Otherwise, skip to the next step.
On the left, under "Select a service", click create more accounts.
Under "Select an account to request", you'll see a list of accounts for which you are eligible. Use the corresponding radio button to select the account you want, and then click Create Account.
Note: You can select only one account at a time, but you can create more than one account during your session (see steps 7 and 8).
The request process for some computing systems will require you to enter additional information. If prompted to read, acknowledge, or provide additional information, follow the on-screen instructions, fill out all required fields, and then click Submit.
Note: For example, if you're eligible for a ARCHIVED: Big Red II account, you will need to supply additional information, including an acknowledgment that you understand your responsibilities regarding the security of electronic protected health information (ePHI), and your agreement to cite your use of the system in any published papers.
After you've submitted your account request, you'll be redirected to a page listing your active computing accounts and the status for each. When "Current Status" has changed to Created, the corresponding account is ready for use.
Note: Depending on the system, you may receive an email notification when your account is created. This message may also include important usage information, such as instructions for accessing the system, regularly scheduled maintenance windows, and links to support resources.
To create another account, on the left, under "Select a service", click create more accounts again, and then return to step 4.
Otherwise, to end your session, close your browser.

Changing your IU faculty or staff account passphrase

To change your IU faculty or staff passphrase:

Close all applications other than your Internet browser, and log out of any phones that function as clients for UniCom.
In your browser, if you're using the Account Management Service, in the left column, click change current passphrase. Otherwise, go to the Passphrase Maintenance page at:
```
  https://passphrase.iu.edu/ 
```
In the first field, enter your Network ID username; if you want to change the passphrase to a group or departmental account, enter the username of that account instead.
In the next field, enter the Network ID passphrase.
In the last two fields, enter the passphrase you want the account to have. All accounts associated with the Network ID will be set to this new passphrase.
For information on selecting a valid and secure passphrase, see Your IU passphrase.
Click Change Passphrase.

Resetting your IU faculty or staff account passphrase

If you have forgotten your passphrase, you can have it reset and thereby get continued access to your IU technology accounts. Faculty or staff have the following options to have their passphrases reset:

Online: If you have enrolled in the passphrase self-service reset system, you can reset your forgotten passphrase by verifying your identity through your answers to preselected questions. For information on enrolling in this service, see "Using the passphrase self-service reset system" below.
If you have previously enrolled in this service, to reset your passphrase:
1. Go to the Passphrase Maintenance page at:
```
  https://passphrase.iu.edu/ 
```
2. Under the heading "What if I forgot my passphrase?", at the end of the first sentence, click reset your passphrase.
  Note: You will need to know your 10-digit University ID number to carry out the passphrase reset; see the Self-Service Passphrase Reset Information page or About your IU University ID
3. Click Start to begin the reset process.
  Note: Once you click Start, you will have a limited amount of time to successfully complete the process. If you do not complete it in that time, you will be locked out and unable to resume the Self-Service reset process. If this happens, contact your campus Support Center for assistance.
4. Enter your last name, date of birth, and University ID number in the appropriate fields. Enter the code provided in the last field. Click Continue.
5. For each question, enter the answer you provided when you enrolled in the system; be careful to spell your responses correctly. Click Continue.
6. When you have successfully answered the questions, you will be able to choose a new passphrase; follow the guidelines on the page, or see Your IU passphrase. Enter and re-enter your passphrase in the fields provided, and then click Reset Passphrase.
7. Click Exit to close the window and exit the Self-Service Passphrase Reset.
In person: Take a photo ID to one of the UITS Support Center walk-in offices. You will need to know your Social Security number or your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to process.
For more about walk-in support, see Contact your campus IT Support Center.
By mail: If you cannot visit the Support Center, you may obtain a Passphrase Change Form; see Request a passphrase reset by mail or fax
Print this form, fill it out, and either mail it to the address indicated on the form or fax it to 812-855-0354, attention VALID. A new passphrase will be generated and mailed to you in approximately one week.

Using the passphrase self-service reset system

To enroll in the passphrase self-service reset system:

Go to the Account Management Service at:
```
  https://itaccounts.iu.edu/ 
```
Select Manage my IU computing accounts.
If you are prompted to log into CAS (Central Authentication Service), enter your Network ID and then click login. If not, skip to the next step.
In the left-hand column, click set up passphrase questions.
Select Enroll me in the passphrase self-service reset system., and click Submit.
Choose a question from the -Select a Question- drop-down list, and then type and retype the correct answer in the appropriate fields.
Click Continue to enter further questions, to a maximum of ten. After entering at least three questions and answers, you can click Done to complete your enrollment.

For help, contact your campus Support Center.