In IU Webmail, how do I use the Whitelist filter rule to avoid having legitimate mail quarantined as spam?

Important:
UITS will retire the Cyrus (Webmail) service on September 30, 2015. Optional automatic migration of mail accounts from Cyrus began in February, and UITS is not accepting requests for new accounts or mailbox quota increases. For more, see About the Cyrus (Webmail) retirement and About moving your Cyrus (Webmail) account to Exchange.

Note: You can access your Cyrus mail via IU Webmail or by using an email client (such as Outlook or Mac OS X Mail) configured to access imap.iu.edu. Filter rules that you set in Webmail will work whether you read your mail using IU Webmail or an email client.

To configure the Whitelist rule in IU Webmail to always accept mail from specific email addresses:

  1. Log into Webmail.
  2. If you have an email message from the address you wish to add to your whitelist, from the message index, mark the checkbox for the message, and then click Whitelist below the IU Webmail toolbar.

    If you do not have a message:

    1. Click the Filters icon on the IU Webmail toolbar. This will take you to the Filter Rules page with a list of already existing rules.
    2. In the "Rule" column, click Whitelist.
    3. A Whitelist page will appear. In the text box on this page, enter the email addresses, one per line.
    4. Click Save at the bottom of the list.
    5. When the rule has been saved, click Return to Rules List. This will take you back to the page that lists existing rules.
  3. In the Filter Rules section of Webmail, the Whitelist rule should have a green checkmark in the "Enabled" column. If it does not, click the red X that appears in that column. It should change to a green checkmark, and "[ENABLED]" should appear next to Whitelist in the "Rule" column.

Your Whitelist rule is now enabled. Click the Inbox icon to return to your mail.

This is document aumb in the Knowledge Base.
Last modified on 2015-03-05.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.