Completed project: IU UniCom (Unified Communications)

Primary UITS contact: Jennifer Van Horn

Completed: May 28, 2009

Description: This project involves the integration of the Nortel CS2100 PBX software and Microsoft Office Communications Server (OCS) 2007 software to provide a unified communications and collaboration platform to the desktop. This service is now available to all IU faculty, staff, and students.

Outcome: The project's goal is to improve productivity, creativity, and collaboration by implementing advanced communication tools in one platform on the desktop. It provides a platform to converge telephony, email, instant messaging, enhanced presence, audio and videoconferencing, and mobility.

Milestones and status:

The project began in May 2007. The project plan is as follows:

  • June 11, 2007: Procure hardware for OCS Server Completed
  • July 2007: Install servers and connect to network Completed
  • July 2007: Implement clustered SQL and SAN installation Completed
  • July 9, 2007: Configure server iLO boards Completed
  • July 2007: Upgrade SL100 PBX to the CS2100 hardware and software Completed
  • July 2007: Install HTTP Reverse Proxy Completed
  • August 2007: Install CS2100 upgrade for OCS Completed
  • September 2007: Install public release version of OCS 2007 Completed
  • October 4, 2007: CS2100 SE10 upgrade Completed
  • October 12, 2007: Begin integration of CS2100 and OCS 2007 95% completed
  • October 4 to November 29: SE10 OCS 2007 integration trial period
  • October 2007: Identify pre-pilot group Completed
  • October 2007: Identify pilot group Completed
  • October 2007: Install production OCS client for pre-pilot group users Completed
  • October 2007: Begin pre-pilot testing Ongoing
  • December 2007: Load OCS Service Release Completed
  • December 2007: Create communications and marketing plan Ongoing
  • December 2007: Create support model Draft plan in place
  • December 2007: Install the Communicator Web Access (CWA) server Completed
  • January 2008: Create client installation package through IUware Completed
  • January 16, 2008: LSP InfoShare UniCom Project Demonstration.
  • February 2008: Begin pilot group testing with partial group of UITS pilot users Completed
  • February 2008: Install external access servers Completed
  • March 2008: Add additional UITS and LSP users to the pilot group Completed
  • May 19, 2008: UniCom service moves to the production environment with limited campus availability
  • June 2008: Indiana University participates in a Microsoft Case Study as part of the Public Sector Partner Solution MarketPlace.
  • June 2008: University of Kentucky federates with IU
  • June 2008: Demos for Kelley School of Business Completed
  • July 2008: Texas Tech University federates with IU
  • July 16, 2008: IU presents the UniCom project at the ACUTA Annual Conference.
  • July 24, 2008: Demo for Council of CIOs
  • July 29, 2008: Demo for University Engineers
  • August 12, 2008: Reached a major milestone of having 1,000 OCS client accounts activated
  • August 2008: Demos for the School of Nursing, School of Medicine, and teaching and learning centers' Town Hall Meeting
  • August 2008: Prepare functional requirement for the integration of OCS with Oncourse
  • August 2008: Begin work to integrate OCS with the Tandberg videoconferencing units
  • September 2008: Participate in Gartner Group case study
  • September 10, 2008: Participate in Make IT Happen Day at IUB
  • September 11, 2008: Presentation at LSP Appreciation Event
  • September 12, 2008: Presentation at the IU Statewide IT Conference
  • September 23, 2008: Move service to full campus deployment
  • September 24, 2008: 1,421 OCS client accounts activated
  • September 25, 2008: Demo for School of Medicine LSPs
  • September 2008: Telecommunications coordinator InfoShares at IUB and IUPUI
  • October 2008: OCS client installed on all Student Technology Center computers
  • October 2008: Demos for School of Optometry and School of Journalism
  • October 20, 2008: Federated with Rose-Hulman
  • October 28, 2008: Participated in Make IT Happen Day at IUPUI
  • November 10, 2008: Gartner publishes "Case Study: Indiana University Deploys Unified Communications"
  • November 11, 2008: Participated in Make IT Happen Day at IU Southeast
  • December 2008: 1,934 OCS client accounts activated
  • December 2008: Postcard mailed to all deans, directors, and department heads at IUB and IUPUI to publicize UniCom service

Comment process: Send email to Jennifer Van Horn.


  • Simplicity: This project streamlines communications across a consistent client interface.
  • Unified access: Voice, video, IM, file sharing, email, calendar, and enhanced presence are available in one convenient desktop interface.
  • Ad hoc meetings: Save travel time and money with no need to schedule a conference room.

Primary client: Faculty, staff, and students

Client impact: Clients may continue using their existing phones or move to a fuller-featured voice-over-IP phone or OCS-optimized phone. They can also use OCS to integrate with Outlook for presence management and to initiate instant message chats, group chats, voice calls, or videoconferencing.

Project team:

  • Jennifer Van Horn, Project Manager
  • Matt Dixon, Infrastructure team leader
  • Rick Jackson, Infrastructure team member
  • Peter Uthuppuru, Infrastructure team member
  • Paul Clegg, Telephony team leader
  • Jerry Perkins, Telephony team member
  • Mark Spencer, Telephony team member
  • Michael Morgan, Telephony team member
  • Elizabeth Venstra, Communications team member
  • Chip Rondot, Communications team leader
  • Greg Moore, Communications team member
  • Chris England, LSP consultant
  • Jonny Sweeny, Security team member
  • Carol Rhodes, Training team leader
  • Dennis Gillespie, Support team leader
  • Barb Patrick, Support team member
  • Aimee Staggs, Support team member
  • Lori Pollock, Support team member
  • Drew Hostetler, Support team member
  • Chris Golden, Video consultant
  • Rick Watson, System Engineer, Nortel
  • Andy Cheezum, Account Manager, Nortel

Governance: Mike Lucas, Operations and Systems Director, Enterprise Infrastructure (Executive sponsor)

This is document avaa in the Knowledge Base.
Last modified on 2015-09-30 00:00:00.

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