At IU, what is Imail?

UITS is preparing to retire the Imail service, and no new Imail accounts are being created. If you are currently using Imail, you are not affected at this time. You will have at least six months' notice before Imail is discontinued. For more, see About the Imail retirement.

If you are an IU student who needs IU email, you should create a Umail account.

On this page:

Accessing your mail

Your Imail username and password

You log into your Imail account using a vendor-specific username and password. You do not use your IU Network ID username and passphrase to log into Imail; however, your Network ID username is incorporated into your Imail username in this manner:

For example, someone with the IU username kylosolo would have the following Imail username:

Initially, your Imail password is set to "Iu", plus your ten-digit University ID number (e.g., Iu##########). When you log into Imail the first time, you will be required to change the default password to a new one. Follow all the prompts (e.g., enter a third-party email address, set up a security question) for future password recovery.

If you cannot log in, reset your vendor password; see At IU, how do I set or reset my vendor password for Imail or Umail?

Access methods

You can access your Imail account via the web, or you can configure an email client to read your Imail:

  • Web access: To use the complete set of Imail features (e.g., access to mail forwarding and storage) on the web, you must use Internet Explorer 7 or later. Access your Imail account at either of the following addresses:
  • Email client: To configure an email client to read your Imail, follow the instructions in Configuring an email client for Imail or Umail.

Things to consider

  • Your full IU email address contains your IU username and your campus domain regardless of the system you choose, because your preferred email address determines where you receive IU mail. Your reply-to address, however, reflects the mail service (e.g., or
  • You are required to establish an IU email account and read email sent from IU faculty and administration; see official communications information.
  • You manage your mail account settings, such as your preferred email address, through various tasks in One.IU.
  • While you are an enrolled student, advertisements do not appear in the IU-customized systems. After you graduate, you will have the option of keeping your account, at which time ads will appear.
  • Any accounts with Google Gmail or Microsoft email that you already have or create in the future remain separate from your Umail or Imail account.
Many students are employed in some capacity by Indiana University and use email in their employment, either to communicate with their co-workers and supervisors, or to carry out their job responsibilities. Because Imail and Umail accounts are hosted by vendors external to IU, student employees may use these accounts to conduct university business only if they do not receive or transmit any institutional data considered sensitive via these accounts. See Student use of email for work-related purposes.

This is document avti in the Knowledge Base.
Last modified on 2017-09-06 16:32:49.

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