How does XSEDE handle support incidents?

Extreme Science and Engineering Discovery Environment (XSEDE) users can report problems or ask for assistance by contacting the XSEDE Help Desk; see How do I get help with XSEDE?

The Help Desk logs all incoming support requests in the XSEDE Ticket System, so they can be tracked until they are closed. If the Help Desk cannot resolve a problem on its own, it will forward the ticket to the resolution center belonging to the appropriate XSEDE Service Provider.

This document was developed with support from National Science Foundation (NSF) grants 1053575 and 1548562. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the NSF.

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Last modified on 2018-01-17 16:29:44.

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