ARCHIVED: How does XSEDE handle support incidents?

This content has been archived, and is no longer maintained by Indiana University. Resources linked from this page may no longer be available or reliable.

Extreme Science and Engineering Discovery Environment (XSEDE) users can report problems or ask for assistance by contacting the XSEDE Help Desk; see Get help with XSEDE

The Help Desk logs all incoming support requests in the XSEDE Ticket System, so they can be tracked until they are closed. If the Help Desk cannot resolve a problem on its own, it will forward the ticket to the resolution center belonging to the appropriate XSEDE Service Provider.

This document was developed with support from National Science Foundation (NSF) grants 1053575 and 1548562. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the NSF.

This is document avvq in the Knowledge Base.
Last modified on 2018-03-01 15:57:59.

Contact us

For help or to comment, email the UITS Support Center.