Get started with UniCom/Skype for Business
On this page:
- Eligibility
- Emergency 911 calls
- Software
- Equipment
- Log in
- Learn the basics
- Troubleshooting, help, and feedback
Eligibility
At Indiana University, the UniCom service provides unified communications via the Microsoft Skype for Business clients.
No new UniCom/Skype for Business accounts will be created; new faculty or staff telephone service will be assigned in Microsoft Teams. See Request telephone service in an office.
Emergency 911 calls
If you're a faculty or staff member, you can use Skype for Business to make phone calls from remote locations as well as on campus, and these calls will use your office phone number, no matter where you are. Therefore, you should ensure that Skype for Business has correct location information for you in case you need to use it to dial 911; however, UITS recommends using a cell phone or any available landline to call 911 if possible. The way Skype for Business gets your location will vary based on how you are connected; see below.
When you were activated for the UniCom service, you were asked to read and agree to the e911 Agreement explaining this (IU Exchange login required).
How Skype for Business receives location information
- If you're on campus, your location information will update automatically, and be reported to emergency responders correctly, even if you take your device to another campus location, unless you are connected to a VPN. However, location information may be somewhat less accurate or precise when connected to the wireless network than with a wired connection.
If you notice any problem with your location information, you can report location changes at 911 Location Change, or contact your campus Support Center.
- If you're off campus and connected to the VPN, Skype for Business will prompt you to set your location. See the instructions below. If you don't set it, no location information will be transmitted to emergency responders.
- If you're off campus and not connected to the VPN, Skype for Business will not prompt you to set your location, but you can still do so following the instructions below. If you don't set it, no location information will be transmitted to emergency responders.
- If you're signed into Skype for Business both on and off campus, you will not be prompted to set your location information on the off-campus device, but you can still do so following the instructions below. If you don't set it, no location information will be transmitted to emergency responders.
- If you are remotely connected to a computer on campus, you cannot update its automatically assigned campus location. You should use a different phone number to call 911 if you are using Skype for Business via Remote Desktop.
- VoIP phones will transmit the location correctly if used in the location where they were installed.
Set your location
Windows
To set your location, below your name and status information in the main Skype for Business window, select
and type the address of your current location. Be as accurate as possible in order to allow emergency responders to reach you.Alternatively, if your location is a place you're likely to be often, you can give it a name and save it for future use:
- In the main Skype for Business window, choose the arrow next to "Set Your Location", and select .
- In the "Edit Location" dialog box, next to "Location name:", type a name, such as
Home
. - In the fields below, fill in the appropriate components of the address, and select the country from the "Country/Region:" drop-down list.
- Choose .
macOS
If you see an "Emergency Calling" dialog in Skype for Business for macOS, select
to prevent it from reappearing.Software
- Skype for Business is included in Microsoft 365.
- If you use a Mac, you can download the Skype for Business installer from IUware. For information about features in Skype for Business on Mac, see Explore Skype for Business.
- For mobile clients, see Mobile clients to use with UniCom.
Equipment
To use the voice communication capabilities of UniCom, you'll need a headset, or a phone optimized for Skype for Business; "qualified" devices may not be fully supported. If you want others to see you in videoconferencing, you'll also need a webcam. Before making your decision, we recommend you contact UITS Telecom: at IU Bloomington, call 812-856-2287 option 3; at IUPUI, call 317-274-3004 option 3. You can also email Communications Planning and Implementation. For more, see About office telephone equipment at IU.
Log in
By default, Skype for Business for Windows launches automatically when you log into Windows, although you can change this setting. You can also set this option in macOS. All clients will log you in with your primary user account by default; you may be prompted to authenticate to complete the login. If you need to log into an alternate account (such as a group account), you may need to sign out and log in manually. For more, see Log into UniCom with Skype for Business in Windows or macOS.
Learn the basics
To learn how to perform common tasks in Skype for Business, see Skype for Business help & learning.
Troubleshooting, help, and feedback
If you're having trouble, try signing out of and completely closing your client software (including Outlook, if you use UniCom Enterprise Voice), and restarting to see if that resolves the problem.
For help, contact your campus Support Center.
Related documents
This is document awif in the Knowledge Base.
Last modified on 2023-03-17 14:37:23.