ARCHIVED: Migrate Imail messages to a personal Google account or an IUAA G Suite account

• Before you begin
• Online migration (simple)
• Thunderbird migration (advanced)
• Preserve your contacts

Before you begin

You have two options for migrating your Imail account to a personal Google account or an IU Alumni Association (IUAA) G Suite account:

• Online migration (simple): This option will not preserve the folder structure of your Imail account; however, it is simpler and does not require any external tools, only a Google account.
• Advanced migration (advanced): This option is more difficult to set up, but preserves your Imail folder structure during the transfer. You'll need to download the free Mozilla Thunderbird email client from https://www.thunderbird.net/en-US/.

Online migration (simple)

1. Log into Imail at https://imail.iu.edu, and drag all mail that you wish to move into the Imail Inbox.
   Note:

   Any mail you leave in Imail folders and subfolders will not be moved during the import process. This includes items in the Drafts, Sent, Trash, and Spam folders. If you want to preserve messages from any of these folders, be sure to drag them to the Imail Inbox.
2. Log into Google:
   • If you're migrating to a personal Google account, log in at https://mail.google.com.
   • If you're migrating to an IUAA G Suite account, log in at https://mail.google.com/a/alumni.iu.edu.
3. To go to Google Settings, at the top right, click the gear icon (), and then click Settings.
4. Click the Accounts and Import tab, and then, in the second section, click Import mail and contacts. Remember that Contacts, Calendar Items, Notes, and Tasks will not transfer.
   
5. In the "What account do you want to import from?" field, enter your Imail email address, and then click Continue.
   
6. When prompted, enter your Imail vendor password when prompted. Leave all other settings as they are, and click Continue.
7. Accept the selected checkboxes in Step 2, and also select Leave a copy of the retrieved messages on the server.
   Important:

   If you don't select Leave a copy of the retrieved messages on the server, not only do you risk irreversible data loss, but UITS cannot support your results unless all three of these boxes are checked.
8. Click Start Import. You'll need to allow 48 hours for the migration to complete, but during that time you can check your import's progress:
   1. Log into G Suite, and click the gear icon ().
   2. From the Accounts and Import tab, click Check mail from other accounts, and the status of your import will display.
      
9. After the import process is complete, log into Google to verify that all your messages transferred from your Imail account.
   • If the import was successful, disconnect any apps on your computer or devices that connect to Imail, and configure apps on your computer or devices to connect to your IUAA email account at Google G Suite, or to use https://mail.google.com.
   • If the import wasn't successful (in other words, if some or all of your messages aren't there), contact the Mail Migration team at 812-855-6789 option 9, or 317-274-4357 option 9.

Thunderbird migration (advanced)

1. Enable IMAP in your Gmail account:
   1. Sign into your Gmail account.
   2. To go to Google Settings, at the top right, click the gear icon (), and then click Settings.
   3. Select the Forwarding and POP/IMAP tab.
   4. In the "IMAP access:" section, select Enable IMAP.
   5. Click Save Changes.
2. Add your G Suite account to Thunderbird:
   1. Under Accounts, select Set up an account:, and then click Email.
   2. In the "Email address:" field, enter your full personal Gmail address or your full username@alumni.iu.edu address for IUAA G Suite.
   3. In the "Password:" field, enter your personal Gmail password or your IUAA G Suite password (not your IU passphrase), and then click Continue.
   4. Click Done, and then sign in with your Google account (if prompted) and select Allow access.
   5. Allow time for Thunderbird to finish syncing your account. This could take several minutes or longer, depending on the volume of mail in the account.

      For a video demonstrating the G Suite account setup process and additional information, see https://support.mozilla.org/en-US/kb/thunderbird-and-gmail.

      Note:

      If the auto-filled server settings do not work, you may need to select Manual-config and manually configure the server settings using the following steps:

      1. Incoming:
         • Server hostname: imap.gmail.com
         • Port 993
         • SSL/TLS
      2. Outgoing:
         • Server hostname: smtp.gmail.com
         • Port 465
         • SSL/TLS
      3. Click Re-test.
      4. Set both incoming and outgoing authentication to OAuth2.
3. Add your Imail account to Thunderbird:
   1. Under Accounts, select Set up an account:, and then click Email.
   2. In the "Email address:" field, enter username@imail.iu.edu.
   3. In the "Password:" field, enter your ARCHIVED: Imail (Microsoft) vendor password (not your IU passphrase), and then click Continue.
   4. Click Done to finish adding the account.
   5. Allow time for Thunderbird to finish syncing your account. This could take several minutes or longer, depending on the volume of mail in the account.
      Note:

      If the auto-filled server settings do not work, you may need to select Manual-config and manually configure the server settings using the following steps:

      1. Incoming:
         • Server hostname: outlook.office365.com
         • Port 993
         • SSL/TLS
      2. Outgoing:
         • Server hostname: smtp.office365.com
         • Port 587
         • STARTTLS
      3. Click Re-test.
4. Subscribe to mail folders:
   • To manually select which mail folders to access:
     1. Select the desired mail account in the left sidebar and then, under Advanced Features, choose Manage folder subscriptions.
     2. Check the boxes for the desired folders and click OK.
   • To automatically access all mail folders:
     1. Select the desired mail account in the left sidebar and then, under Accounts, choose View settings for this account.
     2. Go to Server Settings and select Advanced..., and then uncheck Show only subscribed folders:
        
     3. Repeat these steps for both accounts added.
5. Before you begin moving old mail messages from your Imail account to a personal G Suite account or an IUAA G Suite account, make sure you Back up your email in Thunderbird.
6. Once both accounts have finished setting up, transfer your email messages:
   1. For messages in the main Inbox folder, use Ctrl+A (cmd+a on Mac) to select all messages, and drag them into the Inbox or other desired folder of your G suite account.
   2. For all other folders, use the Shift key to select multiple folders, then click and drag them over to the G Suite account.
   3. Repeat this process until everything has been transferred to your G Suite account.
7. After the import process is complete, to check the import, log into your G Suite account through the web and make sure all your Imail folders and email messages are present.

Preserve your contacts

If you want to preserve your contacts from Office 365:

1. To export your contacts from Office 365, follow the instructions in Export contacts from Outlook.
2. To import your contacts into Google, follow the instructions in Add, move, or import contacts.