In IU's UniCom system, is there a record of my calls and IM conversations?

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

Important:
As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business.

Both Skype for Business for Windows and Lync for Mac allow you to choose whether to save your instant message (IM) conversations. In Skype for Business, you can also record audio and video calls, including desktop sharing. See below for instructions. You cannot record calls in Lync for Mac. For Windows users in Indiana University's UniCom system, a log of all calls is saved in Outlook by default, but you can change the settings as described below.

Note that even if you choose not to save or record your conversations, others in the conversation may be saving them.

On this page:


Skype for Business for Windows

Saving IM conversations and call logs

To change your settings:

  1. From the Tools menu, select Options.
  2. If necessary, in the panel on the left, click Personal. Near the middle, check or uncheck Save instant message conversations in my email Conversation History folder and Save call logs in my email Conversation History folder, as desired.
  3. Click OK. You will need to sign out of Skype for Business and sign back in for changes to take effect.

To view your saved conversations or call logs, navigate to the Conversation History folder in Outlook. If the folder list is not visible on the left, click the double arrows (>>) to expand the Navigation Pane and/or click Mail. Your Conversation History folder should be listed among your folders.

Recording audio and video calls

You can record Skype for Business calls and online meetings in both UniCom Basic and Enterprise Voice modes if both people are using Skype for Business, as opposed to a traditional phone. When you start recording, a notice will appear in the other person's Skype for Business client or Skype for Business-enabled device, stating that the call is being recorded. If the other person is using a phone that can't display this notification, the call won't be recorded.

However, in calls or meetings with three or more people, you can record the call as long as at least two of the parties are using Skype for Busines or a Skype for Business-enabled device. Thus, you can record a conversation with someone using a traditional phone (whether on or off campus) if you invite another Skype for Business user into the conversation.

For instructions for recording audio or video calls or online meetings, see Microsoft's Record and play back a Skype for Business meeting. Recordings are stored in your local folders, and therefore have no impact on your Exchange storage limit.

Lync for Mac

Saving IM conversations

In Lync for Mac, you'll typically be prompted to set the option for saving IM conversations the first time you use Lync. You can change this option later as follows:

  1. From the Lync menu, select Preferences.
  2. In Preferences, select the History icon, and enable or disable the ability to save IM conversations.

To see your saved IM conversations, from the Window menu, select Conversation History.

In Mac OS X, logs of Lync IM conversations are stored in your local folders, rather than in Outlook; therefore saving IM conversations has no impact on your Exchange storage limit.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document awnx in the Knowledge Base.
Last modified on 2017-01-10 09:45:10.

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