ARCHIVED: Handling Imail or Umail login problems

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.
Imail was retired on November 19, 2019. You can no longer access your Imail account and its associated services (for example, calendar and contact lists).

If you are having trouble logging into your Indiana University Imail or Umail account via the web, first check that you are entering the appropriate credentials (i.e., username and password or passphrase) for the interface you're using:

Other access methods

You can also try one of the following alternative methods to access your account:

If you're still having trouble, consider the following:

If you're still having trouble, check the following, in order:

  1. Make sure you have entered your login credentials correctly and that your Caps Lock key is not on. You can try changing your IU passphrase.
  2. You must have cookies enabled for Imail or Umail to work properly.

    For Imail, you also need to have Java enabled. Check your browser's help for instructions.

  3. If you are using Umail, you may need to unlock your account using your IU username and Umail password. For instructions, see ARCHIVED: Why you can't access your Umail account from a mobile device or an IMAP email client
  4. Check whether your account was created successfully; see View your UITS computing accounts Look for an account on Imail or Umail. If you don't see one, click create more accounts, and follow the instructions for creating a Umail account.
    Students may no longer create Imail accounts. Umail accounts are available only to students; faculty and staff must create IU Exchange accounts.
  5. If you have a personal firewall set up on your computer, you may need to change some settings to allow access to Imail or Umail. Consult the documentation for your firewall software.
  6. If you are connecting through an outside Internet service provider (ISP), check with your ISP to see if a firewall or any blocking measures could be preventing you from accessing Imail or Umail.
  7. Spyware on your computer may be blocking access to Imail or Umail. Follow the instructions for your security software to run a scan and remove any harmful programs.
    For recommendations about antivirus software, see Recommended antivirus software at IU.

If you're still unable to log into your Imail or Umail account, contact your campus Support Center. When you do, provide an alternative email address, if possible, so a consultant can contact you via email if necessary.

This is document awth in the Knowledge Base.
Last modified on 2018-01-18 16:04:34.