ARCHIVED: UMS and UniCom Enterprise Voice feature comparison
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In Indiana University's UniCom service, UniCom Enterprise Voice replaces the Unified Messaging Service (UMS). The following table compares the voice mail features of these two services; for a comparison of other UniCom features in different modes, see ARCHIVED: IU UniCom feature comparison.
Feature | UMS | UniCom Enterprise Voice |
---|---|---|
Requires an Exchange email account |
No | Yes |
Can be used on a phone line with the Multiple Appearance Directory
Number (MADN) feature activated |
Yes | No |
Can be used on a phone line with the Automatic Call Distribution
(ACD) feature activated |
Yes | No |
Delivers voice mail messages to email inbox |
Yes | Yes |
Has option to not deliver voice mail messages to
email inbox |
Yes | No |
Speech-to-text preview of the voice mail message embedded in the
email message |
No | Yes |
Choose to play voice mail messages over a phone (instead of through email) |
Yes | Yes |
Manage voice mail messages using telephone touchtone commands
(e.g., Call, Delete, Reply) |
Yes | Yes |
Replay, rewind, pause, and fast-forward messages during playback |
Yes | Yes |
Have email messages read over the phone |
Yes | Yes |
Listen to Exchange calendar appointments over the phone
|
Yes | Yes |
Hear total number of new/saved voice mail or email messages in inbox
when calling in |
Yes | Yes |
Record voice mail greetings for all callers |
Yes | Yes |
Voice mail greeting can be quickly modified using Lync |
No | Yes |
Configure custom greetings for specific callers or date/time periods |
Yes | No |
Use an alternate greeting when set to "Out Of Office" in Outlook |
No | Yes |
Incorporates a voice user interface with speech recognition |
No | Yes |
Modify Exchange calendar appointments using voice commands
(e.g., "Accept", "Decline", "Cancel", "Call Organizer", "Call
Location", "Attendance Details", "I'll be late") |
No | Yes |
Manage voice mail and email messages using voice commands
(e.g., "Find By Name", "Delete", "Flag for Follow-up", "Forward") |
No | Yes |
Listen to voice messages with media player controls embedded within
the email message |
No | Yes |
Look up and manage personal contacts and names in the directory
using voice commands (e.g., "Call the Office", "Call the Cell", "Send a
Message") |
No | Yes |
Define a number for when caller requests to be transferred to an operator |
Yes | Yes |
Set "Follow Me" rules on inbound calls to a list of phone numbers |
Yes | Yes |
Set "Forward" rules based on date/time and caller number |
Yes | Limited (forwarding options based on Outlook working hours)
|
Set "Notify Me" rules based on date/time and caller number; notices
can be sent to email addresses, pagers, or text messages |
Yes | No |
Set "Do Not Disturb" rules based on date/time and caller number |
Yes | Limited (can set presence to "Do Not Disturb" and can block
specific contacts)
|
Set "Forward Copy" rules based on date/time and caller number |
Yes | Limited (can be accomplished with Outlook rules)
|
Change voice mail playback sort order (Oldest vs. Newest) |
Yes | No |
Reset PIN (dial-in passcode) | Yes (with web interface) | Yes (with Outlook or Outlook Web App
Premium interface)
|
Access voice mail within Lync without requiring PIN |
No | Yes for Windows only |
Change Outlook "Out of Office" status with voice user interface |
No | Yes |
Redirect an active, incoming call immediately to voice mail |
No | Yes (with Lync) |
Set rule to forward all incoming calls directly to voice mail |
Yes (with telephone forwarding) |
Yes (with Lync) |
User can set number of seconds before calls are redirected to voice mail |
Yes (with a telephone feature) |
Yes |
Voice Mail message displays enhanced contact details for callers
found in the directory or personal contacts |
No | Yes |
Configure missed call notifications for calls terminated before
voice mail answers |
No | Yes for Windows; for Mac, yes in Outlook Web App |
For an introduction to UniCom, including how-to PDFs and videos, see UniCom.
Related documents
This is document axef in the Knowledge Base.
Last modified on 2018-01-18 16:13:31.