ARCHIVED: UMS and UniCom Enterprise Voice feature comparison

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In Indiana University's UniCom service, UniCom Enterprise Voice replaces the Unified Messaging Service (UMS). The following table compares the voice mail features of these two services; for a comparison of other UniCom features in different modes, see ARCHIVED: IU UniCom feature comparison.

Feature UMS UniCom Enterprise Voice
Requires an Exchange email account
No Yes
Can be used on a phone line with the Multiple Appearance Directory Number (MADN) feature activated
Yes No
Can be used on a phone line with the Automatic Call Distribution (ACD) feature activated
Yes No
Delivers voice mail messages to email inbox
Yes Yes
Has option to not deliver voice mail messages to email inbox
Yes No
Speech-to-text preview of the voice mail message embedded in the email message
No Yes
Choose to play voice mail messages over a phone (instead of through email)
Yes Yes
Manage voice mail messages using telephone touchtone commands (e.g., Call, Delete, Reply)
Yes Yes
Replay, rewind, pause, and fast-forward messages during playback
Yes Yes
Have email messages read over the phone
Yes Yes
Listen to Exchange calendar appointments over the phone
Yes Yes
Hear total number of new/saved voice mail or email messages in inbox when calling in
Yes Yes
Record voice mail greetings for all callers
Yes Yes
Voice mail greeting can be quickly modified using Lync
No Yes
Configure custom greetings for specific callers or date/time periods
Yes No
Use an alternate greeting when set to "Out Of Office" in Outlook
No Yes
Incorporates a voice user interface with speech recognition
No Yes
Modify Exchange calendar appointments using voice commands (e.g., "Accept", "Decline", "Cancel", "Call Organizer", "Call Location", "Attendance Details", "I'll be late")
No Yes
Manage voice mail and email messages using voice commands (e.g., "Find By Name", "Delete", "Flag for Follow-up", "Forward")
No Yes
Listen to voice messages with media player controls embedded within the email message
No Yes
Look up and manage personal contacts and names in the directory using voice commands (e.g., "Call the Office", "Call the Cell", "Send a Message")
No Yes
Define a number for when caller requests to be transferred to an operator
Yes Yes
Set "Follow Me" rules on inbound calls to a list of phone numbers
Yes Yes
Set "Forward" rules based on date/time and caller number
Yes
Limited (forwarding options based on Outlook working hours)
Set "Notify Me" rules based on date/time and caller number; notices can be sent to email addresses, pagers, or text messages
Yes No
Set "Do Not Disturb" rules based on date/time and caller number
Yes
Limited (can set presence to "Do Not Disturb" and can block specific contacts)
Set "Forward Copy" rules based on date/time and caller number
Yes
Limited (can be accomplished with Outlook rules)
Change voice mail playback sort order (Oldest vs. Newest)
Yes No
Reset PIN (dial-in passcode) Yes (with web interface)
Yes (with Outlook or Outlook Web App Premium interface)
Access voice mail within Lync without requiring PIN
No Yes for Windows only
Change Outlook "Out of Office" status with voice user interface
No Yes
Redirect an active, incoming call immediately to voice mail
No Yes (with Lync)
Set rule to forward all incoming calls directly to voice mail
Yes (with telephone forwarding)
Yes (with Lync)
User can set number of seconds before calls are redirected to voice mail
Yes (with a telephone feature)
Yes
Voice Mail message displays enhanced contact details for callers found in the directory or personal contacts
No Yes
Configure missed call notifications for calls terminated before voice mail answers
No
Yes for Windows; for Mac, yes in Outlook Web App

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document axef in the Knowledge Base.
Last modified on 2018-01-18 16:13:31.