In UniCom Enterprise Voice, how do I record a greeting?

Note:
If you are unable to find the voice mail options listed below, make sure you are logged into your computer with the account in which you enabled Outlook Voice Mail integration. Logging into the computer with a different account may not propagate the voice mail settings correctly.

You can record your voice mail greeting in UniCom Enterprise Voice using any of the following:


Any telephone

If you're running Skype for Business for Windows or Lync for Mac, to use your desk phone to record your voice mail greeting, press and hold down 1 on your telephone, and follow the prompts.

To dial into the voice mail system from another phone, or if you're running Skype for Business on Mac, call the appropriate number for your campus:

  • IU Bloomington: 812-856-1361 (on campus: 6-1361)
  • IUPUI: 317-278-1361 (on campus: 8-1361)
  • IUPU Columbus: 812-375-7500 (on campus: 7500)
  • IU East: 765-973-8627 (on campus: 8627)
  • IU Kokomo: 765-455-9599 (on campus: 9-599)
  • IU Northwest: 219-980-7271 (on campus: 7271)
  • IU South Bend: 574-520-4646 (on campus: 4646)
  • IU Southeast: 812-941-2120 (on campus: 2120)
Note:

From campus phones at IUB and IUPUI, dial either number (6-1361 or 8-1361) to access your IUB or IUPUI mailbox.

If prompted for your extension, enter your full 10-digit phone number (i.e., 812-85X-XXXX or 317-27X-XXXX), not just the last four or five digits.

Skype for Business for Windows

  1. Click the Phone icon ( Skype for Business Phone icon (a076h)) near the top of your Skype for Business window.
  2. Click the Display voice mail options icon ( Skype for Business Display voice mail options icon (a076g)) just below the keypad, and select Change Greetings.
  3. Your Skype for Business client will call the voice mail system. Follow the prompts to record your greeting.

Alternatively, you can search in Skype for Business for "Exchange Voice Mail", and add the search result as a contact. You can then use this contact to call the voice mail system.

Lync for Mac

In Lync for Mac 14.0.6 and later, to record a voice mail greeting:

  1. In Lync for Mac, click the Phone tab under the status message bar.
  2. Click and hold 1 to dial the voice mail system, and follow the voice prompts.

Lync for Mac versions prior to 14.0.5 do not have the ability to record voice mail greetings; you can use OWA or a telephone to record your greeting instead.

Alternatively, in any version of Lync for Mac, you can search for "Exchange Voice Mail", and add the search result as a contact. You can then use this contact to call the voice mail system.

Outlook Web App (OWA)

Note:
OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.
  1. Log into Outlook Web App (OWA).
  2. Click the Settings icon (looks like a gear). Click Options.
  3. In the left navigation bar, click phone.
  4. Click voice mail (usually this is the default selection).
  5. To hear or set a personalized voice mail message, scroll down, and then under "greetings", click Call me to play or record the selected greeting.... This will make the system call the number attached to the voice mail account. Pick up this call, and then follow the voice prompts to set your greeting.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document axel in the Knowledge Base.
Last modified on 2017-01-21 00:24:13.

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