Completed project: AskIU

Primary contact: Kaye Davidson

Completed: September 4, 2009

Description: The IU Call Center will process calls and other interactions via email, cell phone, and chat.

Outcome: AskIU will improve and enhance the channels of communication within the IU Call Center. The service will be available to all customers on every IU campus.

  • Access service via AskIU@indiana.edu
  • Access service via Office Communications Server (OCS)
  • Initially limited service: Monday-Friday 8am-11:30pm, Saturday and Sunday 10am-6:30pm
  • The Human Touch Facilitated By Technology

Milestones and status:

  • November 2008: Development of email and OCS accounts
  • December 2008-January 2009: Testing of cell phones, email, and OCS
  • February 2009: Full implementation

Project team:

  • Kaye Davidson
  • Sandy Cunningham
  • Tim Smedley

Governance: Sue Workman, Sue Perin

This is document axwc in the Knowledge Base.
Last modified on 2014-10-24 00:00:00.

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