ARCHIVED: What is the BlackBerry Web Desktop Manager?

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

The BlackBerry Web Desktop Manager is a web-based application that you can use in place of the standard BlackBerry Desktop Manager. UITS enabled this feature when Indiana University upgraded to BlackBerry Enterprise Server (BES) 5; it allows you to access settings available in the standard Desktop Manager without having to install that piece of software. Access it at:

  https://blackberry.iu.edu/webdesktop/

Note: The BlackBerry Enterprise Server (BES) service will be retired by January 1, 2015; see ARCHIVED: About the retired BES (BlackBerry Enterprise Server). As of January 1, 2013, no new BES accounts are being created. UITS recommends you replace your BlackBerry with a device that is compatible with ActiveSync.

Note: Use Internet Explorer 7.0 or later with JavaScript enabled. To use Web Desktop Manager in Internet Explorer 8, enable Compatibility View. To do this, to the right of the URL field, click the Compatibility View icon (a ripped piece of paper). Alternatively, from the Tools menu, click Compatibility View.

To log in, enter your Network ID. In the "Domain:" field, enter ADS. Next to "Log in using:", the drop-down list should by default read Active Directory. If it does not, change it.

The first time you log in, the browser will prompt you to install an additional ActiveX control. This should happen only once on any given computer. Approve the control, and the Web Desktop Manager will start. If you have set high restrictions on ActiveX content, you may need to add the URL to your Trusted Sites list.