At IU, how do I connect to my Exchange account with Android?

Important:
The Microsoft Outlook mobile app does not currently meet IU security standards, and is therefore blocked from the Exchange servers at IU. See Why doesn't the Microsoft Outlook mobile app work with IU Exchange accounts?

To set up your Exchange account on an Android device, see the instructions below for your version. Not all information will be necessary depending on your specific version and device vendor. Additionally, the requested setup data may be on one screen or on several consecutive screens.

Note:
Android OS is an open system that vendors are able to modify with very little restriction on consistency; thus, functions are presented differently between models, versions, and even point versions of Android. These instructions will be appropriate for most Android devices, but will not be correct for all.

Due to security policies regarding Exchange, you may see a screen during setup requesting you allow Exchange control certain aspects of the device.

On this page:

Note:
IU allows Exchange partnerships with up to 10 mobile devices. If you experience issues setting up an Exchange account on your mobile device, you may want to verify how many devices you have partnered with Exchange; see In Outlook Web App, how can I manage my Exchange ActiveSync device?
Note:
Students who are admitted but not yet enrolled can only open web pages on the IU Secure network. Other Internet services, e.g., email or chat clients, gaming services, etc., will not work until you have enrolled status.

Android 5.x and later

  1. From the Applications menu, navigate to the Accounts area, and select Add Account. Choose either Exchange, Microsoft Exchange ActiveSync, or Corporate.

    Your mail app may be located in a vendor folder such as Samsung or Motorola. If so, launch the mail app from there. If you are not prompted to add an account automatically, click Add Account. If prompted to choose an account type, select either Exchange, Microsoft Exchange ActiveSync, or Corporate.

  2. Enter your IU email address and passphrase, and then tap Next. If the device does not automatically detect the server settings, tap the screen to manually enter the following:
    • Server address: eas.exchange.iu.edu
    • Domain: ads.iu.edu
    • Port number: 443
    • Username: Your IU username
    • Passphrase: Your IU passphrase

    Leave Use secure connection (SSL) checked, and check Accept all SSL certificates if that option is available. Tap Next.

  3. The "Activate device administrator?" window will appear, detailing the operations the Email app can perform remotely in case of security concerns, including:
    • Erase all data
    • Set password rules
    • Monitor screen-unlock attempts
    • Lock the screen
    • Set lock-screen password expiration
    • Set storage encryption
    • Disable cameras

    You must allow these security precautions in order to proceed; tap Activate.

    These security policies are available for Android, but are not currently being enforced by Exchange.

  4. To set up your sync options, select Email, Contacts, Calendar, and other preferences as desired. Tap Next.
  5. A message will tell you that your account is set up. Enter a name for your account, if you wish; you may also leave the default name. Tap Done.

If you are unable to sync items such as Exchange tasks or notes, you could consider purchasing either Tasks & Notes for MS Exchange or TouchDown. UITS does not endorse, support, or guarantee these applications, but some have reported success.

Note:
If you are having trouble sending and receiving mail on your Android device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

Android 4.x

  1. From the Applications menu, navigate to the Accounts area, and select Add Account. Choose either Exchange, Microsoft Exchange ActiveSync, or Corporate.

    Your mail app may be located in a vendor folder such as Samsung or Motorola. If so, launch the mail app from there. If you are not prompted to add an account automatically, click Add Account. If prompted to choose an account type, select either Exchange, Microsoft Exchange ActiveSync, or Corporate.

  2. Enter your IU email address and passphrase, and then tap Next. If the device does not automatically detect the server settings, tap the screen to manually enter the following:
    • Domain\username: ADS\username
    • Password: Your IU passphrase
    • Exchange server: eas.exchange.iu.edu

    Leave Use secure connection (SSL) checked, and check Accept all SSL certificates. Tap Next.

  3. The "Remote security administration" window will appear with the following message:
    The server eas.exchange.iu.edu requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?

    To proceed with configuring your email, tap OK.

  4. To set up your sync options, select Email, Contacts, Calendar, and any other sync preferences. If this is your primary email account, check Send email from this account by default. Tap Next.
  5. The "Activate device administrator?" window will appear, detailing the operations the Email app can perform remotely in case of security concerns, including:
    • Erase all data
    • Set password rules
    • Monitor screen-unlock attempts
    • Lock the screen
    • Set lock-screen password expiration
    • Set storage encryption
    • Disable cameras

    You must allow these security precautions in order to proceed; tap Activate.

    These security policies are available for Android, but are not currently being enforced by Exchange.

  6. A message will tell you that your account is set up. Enter a name for your account, if you want; you may also leave the default name. Tap Next.
Note:
If you are having trouble sending and receiving mail on your Android device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

Android 2.3 and earlier

In some versions, the "Remote security administration" and "Activate device administrator?" notifications described in the instructions above may appear.

  1. From the Applications menu, select Settings > Accounts & sync > Add Account > Exchange (or Corporate).
  2. If your device gives you the option, choose Microsoft Exchange ActiveSync.
  3. Enter your IU email address and passphrase. If this is your primary email account, check Send email from this account by default.
  4. Enter the following Exchange server settings:
    • Domain\username: ADS\username
    • Password: Your IU passphrase
    • Exchange server: eas.exchange.iu.edu

    Leave Use secure connection (SSL) checked, and check Accept all SSL certificates. Tap Next.

  5. To set up your sync options, select Email, Contacts, Calendar, and any other sync preferences.
  6. Tap Save & Sync.

Using the Gmail app

Your Android device may require you to use the Gmail app to access your mail. The app may already be installed on your device, or you may need to download and install it from the Android Play Store.

Open the app and follow these steps:

  1. Tap Menu. Scroll to the bottom and tap Settings, and then Add Account.
  2. Select Exchange and tap Next.
  3. Enter your IU email address and tap Next.
  4. Enter your IU passphrase and tap Next.
  5. Verify the incoming server settings, and tap Next. If the device does not automatically detect these server settings, tap the screen to manually enter the following:
    • Username: Your IU username
    • Passphrase: Your IU passphrase
    • Server address: eas.exchange.iu.edu
    • Port number: 443
    • Security Type: SSL/TLS
  6. The "Remote security administration" window will appear with the following message:
    The server eas.exchange.iu.edu requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?

    To proceed with configuring your email, tap OK.

  7. A sync options screen will appear. By default, your email, contacts and calendar will automatically be synced. You can adjust other sync options here, or leave the default settings. Tap Next.
  8. A new window will appear, detailing the operations the Gmail app can perform remotely in case of security concerns, including:
    • Erase all data
    • Set password rules
    • Monitor screen-unlock attempts
    • Lock the screen
    • Set lock-screen password expiration
    • Set storage encryption
    • Disable cameras

    To proceed, allow these security precautions by tapping Activate.

    Note:
    These security policies are available for Android, but are not currently being enforced by Exchange.
  9. You'll see confirmation that your account is set up. Enter a name for your account if you wish, or leave the default name. Tap Next.
Note:
If you are having trouble sending and receiving mail on your Android device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

This is document azlf in the Knowledge Base.
Last modified on 2017-07-10 09:24:48.

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