ARCHIVED: Why am I having trouble logging into UITS SharePoint service at IU?

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Note:

The SharePoint on-premises service is being replaced by SharePoint Online, available since July 2016. For more, see ARCHIVED: About the SharePoint retirement.

If you are a SharePoint site owner whose site has been disabled, you can visit SharePoint Standard Farm Migration to request an extension/re-enable. SharePoint will be permanently disabled no later than June 2, 2017; most sites should have migrated to SharePoint Online by March 31, 2017. Sites scheduled to be disabled on March 31 were disabled on April 3, 2017.
ARCHIVED: SharePoint My Sites were permanently retired on April 3, 2017.

At IU, Microsoft SharePoint does not allow for anonymous (public) access. Logging into any SharePoint group site or My Site requires an IU username and passphrase.

If you have trouble with SharePoint at login, try the following:

Be sure you are logging in using the following format:
```
ads\username
```
If you haven't already, run the ARCHIVED: UITS SharePoint Assistant.
Check to see if you are using a supported browser and if it is configured properly. See ARCHIVED: How do I configure my browser to access SharePoint Online and SharePoint at IU?
By default, Firefox and Chrome in Mac OS X cannot successfully authenticate to the SharePoint servers. See ARCHIVED: How can I use SharePoint on OS X?
For Windows, enable NTLMv2 on your computer. See ARCHIVED: What is the tool that disables LM/NTLMv1, and where can I get it?
Change your passphrase.

For help, contact your campus Support Center.