Handle your Imail and Umail accounts as a former student

Important:
Umail is only for former students who do not have an active status (e.g., faculty, staff) and who separated from IU prior to March 11, 2018; see About the Umail upgrade. Current students use Gmail at IU. If you're unsure about what type of account you have, contact your campus Support Center.
Important:
No new Imail accounts are being created in preparation for its retirement. UITS will provide at least six months' notice before Imail is discontinued.

If you separated from IU before March 11, 2018:

  • You will need your vendor password to access your Imail or Umail account; for details on resetting, see either Imail password or Umail password. However, self-service password reset isn't available if you're unable to log into your IU account using CAS. In that case, contact your campus Support Center for assistance.

    While Imail and Umail are accessible to former IU students through the IU portal (https://umail.iu.edu/ or https://imail.iu.edu/), UITS recommends using the direct vendor link to get to your account:

    Microsoft (Imail): https://login.microsoftonline.com/

    Google (Umail): https://www.google.com/gmail/

  • When you arrive at the vendor page, use username@imail.iu.edu or username@umail.iu.edu as the username, depending on which service you are accessing. For the password, use the vendor password mentioned above. If you do not know your vendor password and are unable to reset it, contact the UITS Support Center.
  • Your address in the format username@imail.iu.edu or username@umail.iu.edu will still work, but if you want people to continue to reach you at username@campus.edu (e.g., dvader@iupui.edu), your address must be set to deliver to an Imail, Umail, or Alumni Association account. If your username@campus.edu email address is set to any other email provider, mail sent to that address will not be forwarded, and people will only be able to contact you through the full Imail or Umail address.
    Note:
    If you intend to change your mail forwarding, you must do so within two semesters following your last semester at IU; see Student computing accounts when you leave IU, transfer campuses, study abroad, or have active military service. After that time, you will not be able to set a forward.

This is document banv in the Knowledge Base.
Last modified on 2018-03-11 00:19:02.

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