ARCHIVED: How do I use the Get Connected for iOS utility to configure my mobile device for IU services?

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.
Note:

Students who are admitted but not yet enrolled can only open web pages on eduroam or IU Secure. Other internet services (for example, email or chat clients, gaming services, etc.) will not work until you have enrolled status.

The Get Connected for iOS utility has both Basic and Customized installation modes. Basic mode is especially helpful if your device is new to the IU network, as it installs and configures SSL VPN, security, and email (any account you have established with IU) by setting a configuration profile for your device. Customized mode allows you to choose what you would like to configure on your device.

The utility supports only devices running iOS 4.2.1 or later. To check the iOS version on your device, select Settings > General > About; the version information will be displayed on the "About" page.

To use the Get Connected for iOS utility:

  1. On your device, go to http://gc.iu.edu/, and select Get Connected for no customization options; if you wish to customize, select Get Customized.
  2. Log in, and if you chose to customize, select the configuration options you want (e.g., Device Passcode, or Email).

    If you have previously configured your IU email account on your device, you do not need to configure it again with this utility.

    UITS recommends setting a passcode on your mobile device. The utility will let you set either a four-number passcode or a longer, more secure alphanumeric passcode. Once a passcode is set, iOS devices that feature a Touch ID sensor (e.g., iPhone 5s) can be configured to use a fingerprint to unlock the device, in addition to the passcode. For more, see iPhone 5s: Using Touch ID.

  3. Tap Continue, and then on the "Install Profile" screen, tap Install.

    You will see a notice that installing the profile will change settings on your device.

  4. Tap Install Now.
  5. If you have a passcode set for your device, you will be prompted to enter it.
  6. If you checked the option to configure your email, you will be prompted to enter your email account password. Enter the appropriate password or passphrase, and then tap Next.

    For an Exchange email account, use your IU passphrase. For an Imail or Umail account, use your vendor password; for help, see ARCHIVED: At IU, how do I set or reset my vendor password for Imail or Umail?

  7. If you selected the option to configure a passcode (and have not previously set one), you will be prompted to set your passcode.

    If you see a notice that the profile failed to install, most likely you have a previously configured email account on your device. To resolve this, either remove the email account from your device, or run the configuration utility again (without selecting the option to configure email).

Note:
To gain full Internet access for your device on the IU network, you need to register the device's MAC address. Before doing so, your device will not receive an IP address that allows a successful Internet connection.

For help, contact your campus Support Center.

Related documents

Configuration profiles in iOS and macOS Remove a configuration profile in iOS or macOS

This is document basx in the Knowledge Base.
Last modified on 2021-09-07 17:15:07.