Completed project: UniCom Lync deployment

Primary UITS contacts: Michael Morgan and Paul Clegg

Completed: August 1, 2015

Description: The UniCom project at Indiana University is a plan to replace all legacy telephone systems and devices on all campuses with an enterprise-ready unified communications platform, specifically Microsoft Lync.

With Microsoft Lync, users can keep track of their contacts' availability; send an IM; start or join an audio, video, or web conference; or make a phone call, all through a consistent, familiar interface.

Previous versions of Lync (Live Communications Server and Office Communications Server) were trialled throughout the university successfully in 2009-10. Lync was released in late 2010, allowing for a viable enterprise service offering and a complete phone system replacement. Infrastructure was built in the summer of 2011 to facilitate the migration of voice services to the Microsoft Lync environment. Now it is time to begin planning for the transition to Microsoft Lync 2013, which will take place in 2014.

Outcome: The goals of the UniCom project are twofold:

  • Migration of all university legacy voice services and endpoints to Microsoft Lync. IUK, IUN, IUS, IUE, IUPUC, and IUSB have been completed. IUB and IUPUI will have 80% of all voice endpoints migrated by July 1, 2014. This will allow for the replacement of carrier-class legacy phone switches with smaller, more efficient phone switches that will serve needed analog lines for emergency purposes, credit card transactions, and other special cases. To learn more about the migration process, see As a departmental telecommunications coordinator or IT Pro, what do I need to know about UniCom?
  • Promotion of unified communications and education of staff in its use, which will help facilitate collaboration, increased productivity, and improved communication.

Milestones and status:

  • Project started March 2011; migration of users at IUB and IUPUI continues
  • September 2014: 26,561 total Lync users
  • September 2014: 15,067 Lync Enterprise Voice users system-wide
  • September 2014: 11,494 Lync Basic users system-wide
  • Build the Lync 2013 test environment Completed
  • Configure Lync 2013 Production Environment Completed
  • Configure SBC integration and SIP trunking Completed
  • Pilot testing Completed
  • User migrations Completed
  • Decommission Lync 2010 infrastructure Completed

Comment process: Send email to Michael Morgan or Paul Clegg.

Benefits: The UniCom project will provide communication tools to faculty and staff for better collaboration, better communication, and increased productivity. Faculty, staff, and students will have multiple modes of communication to facilitate interactions internal and external to the university, including the ability to:

  • Access and share video on the desktop, on the road, and on demand, as easily as making a phone call
  • Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
  • Make mobile devices extensions of the corporate network, so mobile faculty and staff can be productive anywhere
  • Innovate across the university by integrating collaboration and communications into applications and business processes

For a complete listing of features and functionality of Microsoft Lync, see Unified Communications Solution - Microsoft Lync.

Primary client: IU students, faculty, and staff

Project team:

  • Michael Morgan, Project Manager, Communications Convergence Team Manager
  • Paul Clegg, Project Manager, Campus Communication Infrastructure Team Manager
  • Abhi Jalan, Project Lead, Infrastructure Team Member
  • Kirt Guinn, Infrastructure Team Member, Director of EI Telecommunications
  • Ken Elliott, Infrastructure Team Member
  • Brent Gillespie, Infrastructure Team Member
  • Valorie Herman, Infrastructure Team Member
  • Christal Hignite, Infrastructure Team Member
  • Lori Pollock, Infrastructure Team Member
  • Marcia Deckard, Infrastructure Team Member
  • Kevin Fredrick, Infrastructure Team Member
  • Matt Martin, Infrastructure Team Member
  • Thomas Reynolds, Infrastructure Team Member
  • Jerry Perkins, Telephony Team Member
  • Tim Smedley, Telephony Team Member
  • Jonny Sweeny, Security Consultant
  • Carol Rhodes, Training Team Leader
  • Drew Hostetler, Support Team Member
  • Elizabeth Venstra, Knowledge Management
  • Greg Moore, Communications Consultant

Governance: Dennis Cromwell, Associate Vice President Client Services and Support, Executive Sponsor

This is document bavc in the Knowledge Base.
Last modified on 2015-09-30 00:00:00.

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