Known issues for UniCom

System administrators are aware of the following issues with Indiana University's UniCom service:

Issue

Modes affected

Description

Polycom VVX500 series phone locks and signs out UniCom Enterprise Voice Some Polycom VVX500 series phone users may experience unexpected screen locking and signing out; UITS is working with the phone vendor to correct this problem.
Status does not update based on Exchange calendar appointments and meetings All When logged into Unicom via the mobile or Mac clients, the status will not change to busy when an appointment or meeting starts. The issue can be resolved for the Mac, but not mobile, by updating to the latest version. Windows clients are not affected.
Polycom VVX500 series phone doesn't allow simultaneous ring to be assigned via the phone UniCom Enterprise Voice Polycom VVX500 series phone doesn't allow simultaneous ring to be assigned via the phone; use the Skype for Business client instead. For instructions, see Use Skype for Business team calling in UniCom.

Outgoing caller ID displays "IU Trustees"

UniCom Enterprise Voice

Outgoing off-campus calls display "IU Trustees" as the caller ID name. This issue has been submitted to the vendor for correction.

Outgoing calls immediately disconnect in Lync for Mac 2011 v.14.0.5

UniCom Enterprise Voice

Outgoing calls immediately disconnect in Lync for Mac 2011 version 14.0.5. This problem is fixed in version 14.0.6 or later. UITS recommends upgrading to the latest version, available from IUware.

Outlook or Lync for Mac hangs

All

Some Mac users have reported Outlook or Lync becoming unresponsive or taking an excessively long time to complete an action; this happens most frequently on loading. UITS recommends applying the latest updates from Microsoft for both Office and Lync to address this problem.

Trouble making and receiving calls when using Windows Switch User functionality

All

Sype for Business clients will not work properly when multiple users are logged into the same computer. Users need to log out of the computer, as opposed to using Switch User, in order for calls to work correctly.

When dialing an international number from the Skype for Business client, call ends abruptly after the caller enters an Authorization Code.

UniCom Enterprise Voice

When dialing an international number from the Skype for Business client, if the international number is busy, the call will end after the caller has entered an Authorization Code. The caller will not hear a busy signal.

Skype for Business showing incorrect name for person who answers a call

All

This issue occurs when using Skype for Business to call a number shared by a group of people. Due to the method used by the software to locate the number in the directory, the conversation window for the active call may not display the name of the person who actually answered the call.

Voice mail not answered by intended recipient

UniCom Enterprise Voice

If you configure Skype for Business to forward unanswered calls to a colleague, and a call to you then rolls over to your colleague's voice mail, callers may be surprised to reach your colleague's voice mail rather than yours. Other Skype for Business users will see that the call is being forwarded, but callers using standard phones will be unaware of the forward. As a workaround, instead of forwarding your calls, choose to simultaneously ring your colleague's number; see Use Skype for Business team calling in UniCom.


For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document baxu in the Knowledge Base.
Last modified on 2019-06-19 13:35:50.

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