About Box Sync

The Sync feature for Box allows you to easily sync files between your desktop and other devices. This is especially useful for files you wish to access offline and/or work on frequently.

To install Box Sync, log into your IU Box account. Click your name in the upper right, and select Get Box Sync from the drop-down list. Follow the prompts to download and install Box Sync. If you don't see the Box Sync option, contact your campus Support Center.

After installing Box Sync, log into the Box Sync client. In the "Email" box, enter your IU email address. Click Use Single Sign-on (SSO).

Box Sync will create a folder on your computer called Box Sync. To sync folders to your computer, open Box in your web browser. Navigate to the folder or subfolder you want to sync, either right-click the folder or click the down arrow to the right of its name, and then select Sync Folder to Computer.

To manage files in Box, it's best to keep them in folders in Box. If you put any individual files in your Box Sync folder on your computer, Box will sync those files at the top level of your Box account. For ease of file management, either create a private folder in the top level of your Box account, and then sync it and put the files there, or move the loose files into folders after syncing them to Box.

  • Box does not sync files by default; you'll need to log into Box on the web and indicate which folders you wish to sync.
  • Box must sync with the Box Sync folder; if you rename this folder, Box will re-create it and duplicate the synced files.
  • You can select an alternate location for your Box Sync folder, but only immediately after installing Sync. The first time you log into Box Sync, the "Welcome to Box Sync" window will display a Customize Folder Settings option; click that link, select Change to choose another folder location on your computer, and then click Done. For more, from the Box Sync Help pages, see Can A User Select the Box Sync Folder Location?
  • Box Sync is recommended for quick local access to frequently used files. UITS strongly recommends that you do not use Sync as the primary means for managing your files in Box.
  • You must have Editor permissions or above on a collaboration folder in Box to sync its contents to your desktop.
  • Box Sync actions are not logged. If you need to log each time a file in your folder is accessed, set the access level for each collaborator to no higher than Viewer Uploader; for more, see Permission levels in Sharing files on Box.
  • If you try to use an external password with Box Sync, you'll be redirected to the Central Authentication Service (CAS), just as if you'd clicked the option to use single sign-on.

For details about Box Sync, including information on unsupported file types, see Box's Box Sync Help menu; also, see the Box Sync training video.

This is document bcbk in the Knowledge Base.
Last modified on 2015-09-03.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.