ARCHIVED: How mail forward settings affect CSEES-encrypted messages you receive

Depending on the forwarding you use with your email account and the source of the message, you might need to change the "To:" line when decrypting email encrypted by the Cisco Secure Email Encryption Service (CSEES). This change might be necessary if the message was forwarded prior to being encrypted. The address(es) displayed on the "To:" line of CSEES-encrypted messages are the address(es) the sender placed on the "To:" and "Cc:" lines when the message was composed, which might not be the address to which you forward your mail.

To determine the source of the encrypted message, see ARCHIVED: How to tell if a CSEES-encrypted message was sent from IU. To determine whether or how your email is forwarded, see ARCHIVED: How to tell if your mail is forwarded. Then, use these guidelines to determine the specific steps you might have to take:

• You ARCHIVED: forward mail sent to username@campus.edu to an outside address:
  • If the message originated at IU: You will need to change the "To:" line to reflect the receiving address, for example, username@gmail.com.
  • If the message did not originate at IU: The "To:" line should properly reflect your campus address (username@campus.edu), and will probably not need to be changed. If the message is a reply to an earlier encrypted message, you might need to change the address to the one at which you received the first message in the email thread.
• You use a rule in your email client to forward messages outside of IU:
  • If the message originated at IU, was originally received at your Exchange account, and was forwarded from there: You might need to change the "To:" line to reflect the address of your external account (for example, username@gmail.com).
  • If the message did not originate at IU: The "To:" line should properly reflect your campus address (username@campus.edu), and will probably not need to be changed. If the message is a reply to an earlier encrypted message, you might need to change the address to the one at which you received the first message in the email thread.

To read an encrypted message, follow the directions in Read a CSEES-encrypted message. If you have problems, see If you can't read a CSEES-encrypted message or contact your campus Support Center.