Known issues with IUanyWare
Following is a continually updated list of issues with IUanyWare and their workarounds, if any. If you have problems not addressed here, contact your campus Support Center.
| Application | Issue description | Workaround |
|---|---|---|
Citrix Workspace for Windows 11 |
Versions of Citrix Workspace prior to 2019.1 may not be compatible with Windows 11. |
Download the latest version of Citrix Workspace |
All apps: When accessing files, the following error may appear. |
Window title: Restriction "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." This is a known error message with a security policy in place to prevent users from accessing the local drive on the server or prevent saving files to places like the folder. You should use a cloud storage option such as Google Drive or OneDrive in order to avoid losing works in progress on a virtual machine in IUanyWare. |
After clicking , the error disappears. You can continue saving your work.
|
Error message when trying to log into IUanyWare (primarily Chrome browsers) |
You see the following message: "RelayState in Response does not match with rule in Action. Please contact your administrator." |
Go to cas.iu.edu/cas/logout, close the browser completely, and then reopen iuanyware.iu.edu. You can also try clearing your cache and cookies. |
Launched application or desktop asks for a Windows login |
When clicking to launch an application or desktop, you may be prompted with wording like:
Due to increasing resources for IUanyWare, it may take longer than usual to send the IU login cert to the application or desktop you wish to launch. |
|
Receiver and Workspace app for macOS Catalina |
All versions of the Citrix Receiver are incompatible with macOS Catalina. Citrix Receiver is a 32-bit app. The Citrix Workspace app 1906 and older is not supported on macOS Catalina. |
Use the Citrix Workspace app 1910.2 or later. To download the latest version of the Citrix Workspace app, go to Download Citrix Workspace app. |
| Palisade tools | The Palisade Suite in IUanyWare has an expired license. This includes the following applications:
|
IUanyWare admins have contacted the application owners. The Palisade license may not be renewed for all users in IUanyWare. This issue is still being investigated. |
Workspace app or Receiver with scaled or high resolution displays |
In Windows, you may experience display issues when using multiple displays with different resolutions or scaling. |
Use the latest version of Citrix Workspace app to enable the app to scale the session for high resolution. If you are still using the Citrix Receiver for special use cases or for the LTSR client, this feature is available in Receiver 4.9 and above. In the system tray, right-click the icon and select . Disconnect from your sessions and reconnect to them for the changes to take effect. Note: This setting locks the application to a single monitor if the scaling of any monitor is different (it cannot be stretched across multiple displays). |
| Workspace or Receiver problems |
If you experience problems with IUanyWare which you have not encountered before, check to make sure you have the latest version of Citrix Workspace app. Before you begin, be sure to uninstall your current Citrix Workspace app or Citrix Receiver. |
Visit Download Citrix Workspace app from the device experiencing the problem. This site will automatically install the proper version of Citrix Workspace app. Otherwise, it may direct you to the app store for your particular device to search for the latest version of the app. |
| Invalid root certificate |
You see this message: "This server has an invalid root certificate, so this may be a malicious server. Connection dropped." Strictly speaking, this is not an issue with IUanyWare. |
|
| Duo | Citrix Workspace app lacks a Duo interface to let you choose your preferred Duo option. The Workspace app sends Duo Push notifications to your mobile device by default. |
Best practice: From a browser, log into If you prefer to use the Workspace app directly, and you want to use a token key for your second authentication method, see Logging In With the Citrix Receiver Client. |
| Audio | Audio is enabled on all applications, but some applications (for example, Adobe Audition) will not work through a standard IUanyWare virtual machine. |
There is no workaround for this issue. |
| Mathematica | When you access Mathematica from the Receiver on an iPad, the Return key does not evaluate an expression the way pressing Enter on a Windows keyboard or Shift-Return on a Mac keyboard does. |
Tap and hold Return to access the right-click menu, and select . |
| Mathematica 9.0 | When you access Mathematica 9.0 from a computer running later Mac versions, drop-down menus may not consistently appear. Although Wolfram stated that Mathematica 9.0 is not compatible with Citrix, this behavior doesn't occur with IUanyWare on Windows systems. |
Click your menu selection three times in rapid succession. If the problem recurs, repeat this process. |
| MATLAB | Students cannot set the path in MATLAB because they cannot write to the restricted server drive where the application is hosted. |
Have a faculty or staff member add the path by adding the path command to a startup.m file in c:\users\username\My Documents\MATLAB. |
| R | Packages cannot be installed in R because you cannot write to the restricted server drive where the application is hosted. |
Request any additional packages using the Software Request Form. |
| Cloud Storage | For best results, use a Cloud Storage File Share. Always use a cloud storage location when working in IUanyWare. To set up your File Shares for use with IUanyWare, use the Cloud Storage utility. |
|
| Virtual Private Network (VPN) | If while off campus you make a VPN connection via the SSL VPN tool available on IUware, you may have difficulty connecting or reconnecting to IUanyWare. |
To connect to VPN before starting IUanyWare, browse to https://vpn.iu.edu and follow the prompts. If you are already in IUanyWare when you browse to https://vpn.iu.edu, you will temporarily lose your IUanyWare connection; reconnect to IUanyWare through the browser at Note: While off campus, VPN is not required to access IUanyWare. |
Passphrases longer than 48 characters |
Users with passphrases longer than 48 characters will sometimes see their application launches fail. This has been reported to Citrix, and it is a Citrix issue. UITS has started a ticket asking them to increase this character limit to allow users to use IU's maximum of 127 characters. |
To use IUanyWare, reduce passphrase to 48 characters or less. |
| HTML5 Receiver | When printing, the HTML5 Receiver will not inherit the default printer of the local machine. |
Choose a printer available in IUanyWare, or save the file to cloud storage or to the local machine to print elsewhere. |
When saving, the HTML5 Receiver will not establish read/write access to your local hard drive. |
Use a cloud storage or file share option to save your files. In most cases, when you save a backup of the file, you'll also have an option in the "Save" dialog box to select . When you make this selection, the session will send a copy of the file to the default download folder used by the browser in which you're working. |
|
When using the HTML5 Receiver via Firefox on Windows 10, you will not be able to type the \ (backslash) character in applications or desktops. |
Use another browser to access the HTML5 Receiver if you need to be able to type \. Alternatively, you can copy the \ character from within the open IUanyWare application and paste it where desired. |
|
| Citrix Workspace App for Linux | Users are experiencing issues configuring the Citrix Workspace App/Receiver with the URL https://storefront.iuanyware.iu.edu. |
The IUanyWare Team is investigating the issue. All Linux users should access IUanyWare via the web; see the first two sections of Use IUanyWare in Linux and Access and Use IUanyWare with Citrix Workspace app for Web. |
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Last modified on 2024-04-15 17:05:42.