Known issues with IUanyWare

Following is a continually updated list of issues with IUanyWare and their workarounds, if any. If you have problems not addressed here, contact your campus Support Center.

Application Issue description Workaround
Citrix Workspace for Windows 11
Versions of Citrix Workspace prior to 2019.1 may not be compatible with Windows 11.
Download the latest version of Citrix Workspace

All apps:

When accessing files, the following error may appear.

Window title: Restriction

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

This is a known error message with a security policy in place to prevent users from accessing the local drive on the server or prevent saving files to places like the Downloads folder. You should use a cloud storage option such as Google Drive or OneDrive in order to avoid losing works in progress on a virtual machine in IUanyWare.

After clicking OK, the error disappears. You can continue saving your work.
Error message when trying to log into IUanyWare (primarily Chrome browsers)

You see the following message:

"RelayState in Response does not match with rule in Action. Please contact your administrator."

Go to, close the browser completely, and then reopen

You can also try clearing your cache and cookies.

Launched application or desktop asks for a Windows login

When clicking to launch an application or desktop, you may be prompted with wording like:

Starting Windows

Other user



Due to increasing resources for IUanyWare, it may take longer than usual to send the IU login cert to the application or desktop you wish to launch.

  1. Click Other user.
  2. Type ads\username (replace username with your IU username).
  3. Use your IU login credentials to log in.
Receiver and Workspace app for macOS Catalina

All versions of the Citrix Receiver are incompatible with macOS Catalina. Citrix Receiver is a 32-bit app.

The Citrix Workspace app 1906 and older is not supported on macOS Catalina.

Use the Citrix Workspace app 1910.2 or later.

To download the latest version of the Citrix Workspace app, go to Download Citrix Workspace app.

Palisade tools
The Palisade Suite in IUanyWare has an expired license. This includes the following applications:
  • AtRisk 7
  • BigPicture 7
  • Evolver 7
  • NeuralTools 7
  • Ptree 7
  • StatTools 7
  • TopRank 7
IUanyWare admins have contacted the application owners. The Palisade license may not be renewed for all users in IUanyWare. This issue is still being investigated.
Workspace app or Receiver with scaled or high resolution displays

In Windows, you may experience display issues when using multiple displays with different resolutions or scaling.

Use the latest version of Citrix Workspace app to enable the app to scale the session for high resolution. If you are still using the Citrix Receiver for special use cases or for the LTSR client, this feature is available in Receiver 4.9 and above.

In the system tray, right-click the Workspace icon and select Advanced Preferences > High DPI > Yes > Save. Disconnect from your sessions and reconnect to them for the changes to take effect.

Note: This setting locks the application to a single monitor if the scaling of any monitor is different (it cannot be stretched across multiple displays).

Workspace or Receiver problems

If you experience problems with IUanyWare which you have not encountered before, check to make sure you have the latest version of Citrix Workspace app.

Before you begin, be sure to uninstall your current Citrix Workspace app or Citrix Receiver.

Visit Download Citrix Workspace app from the device experiencing the problem. This site will automatically install the proper version of Citrix Workspace app. Otherwise, it may direct you to the app store for your particular device to search for the latest version of the app.
Invalid root certificate

You see this message:

"This server has an invalid root certificate, so this may be a malicious server. Connection dropped."

Strictly speaking, this is not an issue with IUanyWare.

Citrix Workspace app lacks a Duo interface to let you choose your preferred Duo option. The Workspace app sends Duo Push notifications to your mobile device by default.

Best practice: From a browser, log into Use the Duo interface to choose your preferred Duo option. From the browser's store of apps, you can run applications and desktops from the browser or through the Workspace app on your client.

If you prefer to use the Workspace app directly, and you want to use a token key for your second authentication method, see Logging In With the Citrix Receiver Client.

Audio is enabled on all applications, but some applications (for example, Adobe Audition) will not work through a standard IUanyWare virtual machine.
There is no workaround for this issue.
Skype for Business
Voice and video functionality are enabled for Skype for Business through IUanyWare for testing purposes only; these functions are not supported.

If your phone has been converted to Skype for Business, or if you would like to make a video call, UITS recommends that you download the Skype for Business client to your device.

Installing Skype for Business on your local client will also address the other issues listed below, making workarounds unnecessary. For more, see IUanyWare and Skype for Business.

Skype for Business does not sync your address book on initial logon. The sync will randomly occur between 0 and 60 minutes after startup.
Enter your full primary email address.
IUanyWare Skype for Business status shows as "Away" unless you are actively using the Skype for Business application. Since IUanyWare Skype for Business is essentially an RDP connection, unless you are actively engaged in using the application, it will think you are inactive.
Click Skype for Business Options (gear icon) and select Status. Set "Show me as Away when my status has been Inactive for this many minutes:" to a longer time period.
When you access Mathematica from the Receiver on an iPad, the Return key does not evaluate an expression the way pressing Enter on a Windows keyboard or Shift-Return on a Mac keyboard does.
Tap and hold Return to access the right-click menu, and select Evaluate.
Mathematica 9.0
When you access Mathematica 9.0 from a computer running later Mac versions, drop-down menus may not consistently appear. Although Wolfram stated that Mathematica 9.0 is not compatible with Citrix, this behavior doesn't occur with IUanyWare on Windows systems.
Click your menu selection three times in rapid succession. If the problem recurs, repeat this process.
Students cannot set the path in MATLAB because they cannot write to the restricted server drive where the application is hosted.
Have a faculty or staff member add the path by adding the path command to a startup.m file in c:\users\username\My Documents\MATLAB.
Packages cannot be installed in R because you cannot write to the restricted server drive where the application is hosted.
Request any additional packages using the Software Request Form.
Cloud Storage
For best results, use a Cloud Storage File Share. Always use a cloud storage location when working in IUanyWare. To set up your File Shares for use with IUanyWare, use the Cloud Storage utility.
Virtual Private Network (VPN)
If while off campus you make a VPN connection via the Juniper SSL VPN tool available on IUware, you may have difficulty connecting or reconnecting to IUanyWare.

To connect to VPN before starting IUanyWare, browse to and follow the prompts.

If you are already in IUanyWare when you browse to, you will temporarily lose your IUanyWare connection; reconnect to IUanyWare through the browser at

Note: While off campus, VPN is not required to access IUanyWare.

Internet Explorer published in IUanyWare
IUanyWare keeps the published version of Internet Explorer up to date with the latest updates and patches. This can cause issues for websites that are not updated to the latest code. The browser can change modes to be compatible with earlier versions of Internet Explorer. This can fix issues caused by compatibility issues with pages that leverage features of earlier IE versions.
To view the browser mode while in IE 10, press F12. The browser mode will be displayed along the bottom of the window. Select Browser Mode to see a drop-down menu of alternative modes.

UITS strongly recommends that you use a supported browser, and not Internet Explorer (IE). Microsoft 365 apps and services no longer support Internet Explorer.

Web browser issues

Users accessing IUanyWare via their web browsers may encounter the following:

  • Prompts to install Workspace app, but the app is installed.
  • Applications not launching.

These symptoms may be encountered on one or more browsers.

Internet Explorer 11

Prompts to install or activate Citrix Workspace app, but the app is installed.

  1. Add to the Compatibility View settings website list.
  2. For resolution details, see Citrix Support.

Google Chrome

Prompts to install Citrix Workspace app, but the app is installed.

  1. Add the IE tab.
  2. In the IE Tab Options, add* to the Auto URLs.
Passphrases longer than 48 characters
Users with passphrases longer than 48 characters will sometimes see their application launches fail. This has been reported to Citrix, and it is a Citrix issue. UITS has started a ticket asking them to increase this character limit to allow users to use IU's maximum of 127 characters.
To use IUanyWare, reduce passphrase to 48 characters or less.
HTML5 Receiver
When printing, the HTML5 Receiver will not inherit the default printer of the local machine.
Choose a printer available in IUanyWare, or save the file to cloud storage or to the local machine to print elsewhere.
When saving, the HTML5 Receiver will not establish read/write access to your local hard drive.

Use a cloud storage or file share option to save your files.

In most cases, when you save a backup of the file, you'll also have an option in the "Save" dialog box to select Save to My Device. When you make this selection, the session will send a copy of the file to the default download folder used by the browser in which you're working.

When using the HTML5 Receiver via Firefox on Windows 10, you will not be able to type the \ (backslash) character in applications or desktops.
Use another browser to access the HTML5 Receiver if you need to be able to type \. Alternatively, you can copy the \ character from within the open IUanyWare application and paste it where desired.
Citrix Workspace App for Linux
Users are experiencing issues configuring the Citrix Workspace App/Receiver with the URL
The IUanyWare Team is investigating the issue. All Linux users should access IUanyWare via the web; see the first two sections of Use IUanyWare in Linux and Access and use IUanyWare with Citrix Receiver for Web.

This is document bcoh in the Knowledge Base.
Last modified on 2021-11-12 14:11:40.