Known issues with IUanyWare

Following is a continually updated list of issues with IUanyWare and their workarounds, if any. If you have problems not addressed here, contact your campus Support Center.

Application Issue description Workaround
Receiver problems

If you experience problems with IUanyWare which you have not encountered before, check to make sure you have the latest Citrix Receiver.

If you are running Windows 8.1 Update 1 or later, you must also be running Citrix Receiver 4.8 or later (Windows) or Receiver 12.6 for Mac. Before you begin, be sure to uninstall your current Citrix Receiver.

Visit http://receiver.citrix.com from the device experiencing the problem. This site will automatically install the proper Citrix Receiver. Otherwise, it may direct you to the app store for your particular device to search for the latest Citrix Receiver.
Invalid root certificate

You see this message:

"This server has an invalid root certificate, so this may be a malicious server. Connection dropped."

Strictly speaking, this is not an issue with IUanyWare.

Audio
Audio is enabled on all applications, but some applications (e.g., Adobe Audition) will not work through a standard IUanyWare virtual machine.
There is no workaround for this issue.
Lync
Voice and video functionality are enabled for Lync through IUanyWare for testing purposes only; these functions are not supported.

If your phone has been converted to Lync, or if you would like to make a video call, UITS recommends that you download the Lync client to your device.

Installing Lync on your local client will also address the other issues listed below, making workarounds unnecessary. For more, see IUanyWare and Microsoft Lync.

Lync does not sync your address book on initial logon. The sync will randomly occur between 0 and 60 minutes after startup.
Enter your full primary email address.
IUanyWare Lync status shows as "Away" unless you are actively using the Lync application. Since IUanyWare Lync is essentially an RDP connection, unless you are actively engaged in using the application, it will think you are inactive.
Click Lync Options (gear icon) and select Status. Set "Show me as Away when my status has been Inactive for this many minutes:" to a longer time period.
Mathematica
When you access Mathematica from the Receiver on an iPad, the Return key does not evaluate an expression the way pressing Enter on a Windows keyboard or Shift-Return on a Mac keyboard does.
Tap and hold Return to access the right-click menu, and select Evaluate.
Mathematica 9.0
When you access Mathematica 9.0 from a Mac computer running Mac OS X 10.8.5 or later, drop-down menus may not consistently appear. Although Wolfram stated that Mathematica 9.0 is not compatible with Citrix, this behavior doesn't occur with IUanyWare on Windows systems.
Click your menu selection three times in rapid succession. If the problem recurs, repeat this process. This workaround has been tested with the latest Citrix Receiver for Mac (currently 11.8.5).
MATLAB
Students cannot set the path in MATLAB because they cannot write to the restricted server drive where the application is hosted.
Have a faculty or staff member add the path by adding the path command to a startup.m file in c:\users\username\My Documents\MATLAB.
R
Packages cannot be installed in R because you cannot write to the restricted server drive where the application is hosted.
Request any additional packages using the Software Request Form.
Cloud Storage
For best results, use a Cloud Storage File Share. Always use a cloud storage location when working in IUanyWare. To set up your File Shares for use with IUanyWare, use the Cloud Storage utility.
Virtual Private Network (VPN)
If while off campus you make a VPN connection via the Juniper SSL VPN tool available on IUware, you may have difficulty connecting or reconnecting to IUanyWare.

To connect to VPN before starting IUanyWare, browse to https://vpn.iu.edu and follow the prompts.

If you are already in IUanyWare when you browse to https://vpn.iu.edu, you will temporarily lose your IUanyWare connection; reconnect via the IUanyWare web interface or through your Citrix Receiver.

Internet Explorer published in IUanyWare
IUanyWare keeps the published version of Internet Explorer up to date with the latest updates and patches. This can cause issues for websites that are not updated to the latest code. The browser can change modes to be compatible with earlier versions of Internet Explorer. This can fix issues caused by compatibility issues with pages that leverage features of earlier IE versions.
To view the browser mode while in IE 10, press F12. The browser mode will be displayed along the bottom of the window. Select Browser Mode to see a drop-down menu of alternative modes.

On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

Web browser issues

Users accessing IUanyWare via their web browsers may encounter the following:

  • Prompts to install Receiver, but Receiver is installed.
  • Applications not launching.

These symptoms may be encountered on one or more browsers.

Internet Explorer 11

Prompts to install or activate Receiver, but Receiver is installed.

  1. Add https://iuanyware.iu.edu to the Compatibility View settings website list.
  2. For resolution details, see Citrix Support.

Google Chrome

Prompts to install Receiver, but Receiver is installed.

  1. Add the IE tab.
  2. In the IE Tab Options, add https://iuanyware.iu.edu/* to the Auto URLs.
Passphrases longer than 48 characters
Users with passphrases longer than 48 characters will sometimes see their application launches fail. This has been reported to Citrix, and it is a Citrix issue. UITS has started a ticket asking them to increase this character limit to allow users to use IU's maximum of 127 characters.
To use IUanyWare, reduce passphrase to 48 character or less.
HTML5 Receiver
When printing, the HTML5 Receiver will not inherit the default printer of the local machine.
Choose a printer available in IUanyWare, or save the file to cloud storage or to the local machine to print elsewhere.

This is document bcoh in the Knowledge Base.
Last modified on 2017-08-07 15:23:30.

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