In Skype for Business for Windows, how do I turn off the ringing for a second incoming call?

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

In Skype for Business for Windows, you can turn off the sound for a second incoming call. (Presently, you cannot do this in Lync for Mac.) To do so:

  1. Click the Options icon (  The Options icon looks like a gear. ).

    Alternatively, if the Skype for Business menu bar is displayed, click Tools, and then Options.

  2. In the left pane of the "Options" window, click Ringtones and Sounds.
  3. Under "Sounds", click Sound Settings to open the "Sound" window.
  4. On the Sounds tab, in the Program Events menu, scroll down to Lync. Then, scroll below that, and then click Second Incoming Call.
  5. Near the bottom, click the button under "Sounds" to expand the drop-down menu, and then, using the menu, scroll up and click None.
  6. Click Apply, and then click OK to close the "Sounds" window and OK again to close the "Options" window.

Additional steps for Plantronics M440 headsets

If you're using a Plantronics M440 headset, you must also:

  1. Download and install the Plantronics Spokes software.
  2. Once the installation is complete, from the Windows Start menu, select All Programs or Programs. Then, scroll to and select Plantronics, and then click Plantronics Control Panel.
  3. In the "Plantronics Control Panel" window, on the Devices tab, under "Set Default Softphone", use the Select Default Softphone drop-down menu to select Microsoft OC/Lync.
  4. Under "Devices", click Device Settings, and then, on the Headset tab, set "Second inbound call" to Ignore.
  5. Click Apply, and then click OK to close the "Plantronics Control Panel" window.

To learn how to perform common tasks in the Skype for Business/Lync client, see the UniCom page. Also, see Microsoft's Skype for Business help pages or the Lync for Mac user guide.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document bczu in the Knowledge Base.
Last modified on 2017-09-28 11:36:22.

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