ARCHIVED: Completed project: IU Print Service, Phase I

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Primary UITS contact: Pete Bucklin

Completed: September 1, 2013

Team lead: Catherine Zappia

Primary clients: Students, faculty, and staff

Purpose: The purpose of the IU Print Service project is to leverage existing technologies and contracts used in the student lab environment to develop a universal printing model that can be adopted by all campuses and units of Indiana University.

Since 2000, the Student Technology Centers in Bloomington have used a centralized print management system to manage printing resources and evaluate the use of printing by student populations.

Since that time, most of IU's regional campuses have embarked on their own print management projects, some serving only student populations, and some supporting a wider audience of faculty and staff in academic and administrative offices. Some campuses have adopted print quotas, while some have not; even so, much has been learned from our collective experience with print management.

In 2011, UITS introduced centralized print management in the Cyberinfrastructure Building (CIB) on the Bloomington campus in order to determine if such a system can also benefit a larger non-student office population.

It is our intent to leverage the collective experience of all campuses of IU in order to develop and implement a university-wide print management system.


  • Universal access to printing based on a valid IU username from any campus
  • A unified student quota intended to address the needs of all IU students
  • A central print portal for billing for over-quota and specialized printing
  • Governance policies for managing billing and quotas
  • Print release stations (swipe card, keyboard login) or direct-to-print
  • Academic and auxiliary adoption and use of standardized print service
  • More flexibility and customizations over time
  • Partnership engagement

These long-term goals will be phased in over multiple academic years. With this in mind, the new system will initially be adaptable to the existing limitations of the various campuses.

Phase I: Student printing (January 1, 2013-September 1, 2013)

During Phase I of the IU Print Service project, we will engage representatives across all campuses of Indiana University to develop unified standards for student printing. We will conduct comprehensive interviews with representatives of each campus to collect data pertinent to the student printing needs of each campus. These data will be the basis of the architectural design that will be built out during Phase I.

An executive steering committee will be established for the purpose of developing a uniform policy regarding printing quotas and fees for over-quota and color printing services.

Implementation of regional campuses on a unified print service

  • Project kickoff - Completed
    • Initial meeting with regional campus representatives
    • Establish executive steering committee
    • Establish working group representing regional campuses
  • Exploration - Completed
    • Individually interview campus representatives to collect data about each campus (e.g., print volume, student population, printer distribution, existing print quotas, and governing policies)
    • Share quota and policy information with steering committee
  • Design architecture (assess and arrange all the information for server print load) - Completed
    • Based upon known campus printing volumes and printer distribution
  • Build out infrastructure
    • Arrange licensing - Completed
    • Order servers - Completed
    • Install SCCM-managed II servers - Completed
    • Install Uniprint 8.3 - Completed
    • Engage regional campuses as ideal candidates for pilot programs are identified - Completed
    • Print release station testing - Completed
    • Universal swipe-card script Phase I - Completed
    • Main IUPUC facilities working, potential firewall problem at CLC - Completed
    • Finalization of project plan - Completed
    • In-depth analysis of non-standard printing costs (color, tabloid, plotters) - Completed
    • Regional deployment of SCCM build for print release stations - Ongoing
  • Development and testing
    • Student printing - Completed
    • Faculty printing - Completed
    • Off-The-Glass - Completed
    • iMFP testing - Completed
    • Mobile printing - Ongoing
  • Pilot rollout - Completed
  • Production rollout - Completed
  • Post-development support - Ongoing

Executive steering committee

  • Elizabeth Van Gordon
  • Tom Sawyer
  • Duane Schau
  • Stacy Morrone

Project working group

  • Dan Finch, IU South Bend
  • Dan Shane, IU Southeast
  • Joy Mauphin, IU East
  • Andrew Pusz, IU Northwest
  • Catherine Zappia, IUPUI
  • Brian Trivett, IUPUC
  • Chris Calabrese, IU Bloomington
  • Marc Wagner, IU Bloomington
  • Drew Hostetler, IU Bloomington

This is document bdbm in the Knowledge Base.
Last modified on 2018-01-18 17:23:52.

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