Connect to IU's SSL VPN using Pulse Secure from the Microsoft Store

On this page:


Overview

As an alternative to connecting to IU's SSL VPN using Pulse Secure for Windows or macOS, on a Windows 10 computer, you can use the Pulse Secure app available in the Microsoft Store to connect to the IU SSL VPN.

Notes:
Important:
  • Use the IU VPN only under one of these conditions:
    • If you are trying to access a service you can't get to another way.
    • If your IT Pro has told you that you need to use it.

    Generally, you won't need to use the VPN if you are a student. For example, you don't need a VPN connection to:

    • Use learning tools, such as Canvas, Zoom, or Kaltura.
    • Read your IU email over the web.
    • Work with your files in Microsoft OneDrive at IU or Google at IU My Drive.
  • If you have difficulty with the VPN: Try using IUanyWare (doesn't require a VPN connection).

    For example, you can use IUanyWare's Remote Desktop Connection app to remote into a device on campus. Additionally, IUanyWare's Chrome browser allows you to access sites as if you were on campus.

    In IUanyWare, search the available apps to find what may be helpful.

  • On the IU network: You cannot connect to the VPN, as it is for off-campus use only.

    If you receive a 1329 error when attempting to connect to the VPN, try connecting using a non-eduroam or non-IU Secure connection.

  • To ensure accountability of network communication, the University Information Policy Office prohibits group accounts from connecting to IU's SSL VPN. To make a VPN connection, you must log in using your personal IU username and passphrase.
  • For general VPN usage, you can connect one device at a time. If you connect a second device while you already have a connection running to another device, you'll see a prompt asking whether you want to maintain the existing connection and cancel the new connection request, or break the existing connection and establish a new connection. Groups VPN users can connect two devices concurrently.

Install the Pulse Secure app

To install the Pulse Secure app from the Microsoft Store:

  1. Open the Start menu, type Microsoft Store, and click Microsoft Store.
  2. Click Search, type Pulse Secure, and click Pulse Secure.
  3. Click Get. If you have not yet signed into the Microsoft Store and you see the "Use across your devices" prompt, you can either click No, thanks to only install the app on this device, or you can click Sign in and sign in using any personal Microsoft account.
  4. The app will install.

Configure the connection

To configure the Pulse Secure app from the Microsoft Store for the IU SSL VPN:

  1. In Windows, open Settings, click Network & Internet, and then select VPN.
  2. Click Add a VPN connection.
  3. Enter the following information to connect:
    • VPN provider: Pulse Secure
    • Connection name: Enter a name (for example, IU VPN) to distinguish this connection from other VPN connections you may configure (for example, to the Groups or HSN VPN).
      Note:

      If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:

      • Groups VPN: https://vpn.iu.edu/groups
      • HSN VPN: https://vpn.iu.edu/hsn

      For more about these VPNs, see:

    • Server name or address: https://vpn.iu.edu
  4. Check or uncheck Remember my sign-in info as desired, and then click Save.

Connect and disconnect

To connect to the IU VPN:

  1. In Windows, open Settings, click Network & Internet, and then select VPN.
  2. Click the name of the connection you configured, and then click Connect.
  3. Enter your username and passphrase.
  4. In the "Secondary Password" field, enter one of the following:
    • A passcode (for example, 123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
    • push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
    • phone: Calls your primary phone number (whether mobile phone or landline)
    • sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the "Secondary Password" field.
      Important:
      Entering sms will cause the initial login to fail with a "Credentials were invalid. Please try again." error message. However, you also will receive a text message with a passcode to enter in the "Secondary Password" field.
      Note:
      If you have more than one device of a certain type registered (such as a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (for example, push2 will send a login request to your second phone; phone3 will call your third phone).
  5. Click Next.

When the VPN connection is established, you can exit Pulse Secure and access IU network resources that require a VPN connection.

To disconnect from the IU VPN:

  1. In Windows, open Settings, click Network & Internet, and then select VPN.
  2. Next to the "IU VPN" connection, click Disconnect.

This is document bdjh in the Knowledge Base.
Last modified on 2022-01-12 14:26:12.