Using Lync for Mac at IU, why is my phone not ringing?

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

Important:
As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business.

At Indiana University, if your phone service uses UniCom and you use a Mac, your phone may not ring when your status is Busy or In a meeting. You may have set your status to Busy manually, or Lync for Mac may show you as Busy or In a meeting because of an appointment on your Exchange calendar. In either case, if your phone is a Polycom CX300, or if you do not use a phone, you will not hear an audible ring for incoming calls when your status is Busy or In a meeting, but you will still see the call notification appear in the lower right corner of your computer screen. The Polycom CX600 IP phone will ring in these situations. (For more about the different phone models, see About office telephone equipment at IU.)

Note:
If you set your status to Do Not Disturb, you will not see any call notifications or hear an audible ring on any device.

If your status is Busy or In a meeting, you can still answer incoming calls when you see a call notification, even if your phone doesn't ring. However, if you want to hear an audible ring, you can prevent Lync for Mac from updating your status based on your Exchange calendar, as follows. Note that if you do so, other UniCom users will see you as Available when you're in meetings (unless you always update your status manually), and may try to contact you.

  1. In Lync for Mac, from the Lync menu, select Preferences....
  2. Click the Account tab.
  3. Under "Microsoft Exchange and Outlook Settings", uncheck Update my presence based on calendar information.

To learn how to perform common tasks in the Skype for Business/Lync client, see the UniCom page. Also, see Microsoft's Skype for Business help pages or the Lync for Mac user guide.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document bdpi in the Knowledge Base.
Last modified on 2015-09-25 00:00:00.

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