ARCHIVED: If your phone doesn't ring using Lync for Mac

At Indiana University, if your phone service uses UniCom and you use a Mac, your phone may not ring when your status is Busy or In a meeting. You may have set your status to Busy manually, or Lync for Mac may show you as Busy or In a meeting because of an appointment on your Exchange calendar. In either case, if your phone is a Polycom CX300, or if you do not use a phone, you will not hear an audible ring for incoming calls when your status is Busy or In a meeting, but you will still see the call notification appear in the lower right corner of your computer screen. The Polycom CX600 IP phone will ring in these situations. (For more about the different phone models, see About office telephone equipment at IU.)

If your status is Busy or In a meeting, you can still answer incoming calls when you see a call notification, even if your phone doesn't ring. However, if you want to hear an audible ring, you can prevent Lync for Mac from updating your status based on your Exchange calendar, as follows. Note that if you do so, other UniCom users will see you as Available when you're in meetings (unless you always update your status manually), and may try to contact you.

1. In Lync for Mac, from the Lync menu, select Preferences....
2. Click the Account tab.
3. Under "Microsoft Exchange and Outlook Settings", uncheck Update my presence based on calendar information.