UITS Service Overview: FootPrints

Service name: FootPrints

Role: Issue tracking

Description:

FootPrints is a web-based service desk application from BMC used to record and track support and customer service requests in departments across Indiana University. The UITS implementation of FootPrints includes workspaces, or queues, for over 100 separate units, services, and departments. Each workspace can be configured for specific workflows and processes. Workspaces may accept issues via email, web form, or direct entry. Agents and workspace administrators can open, edit, and close issues, send email, and process basic searches and reports on those issues.

Cost: Free of charge

Further reference: What is FootPrints?

Adoption process: Email fphelp@iu.edu with request.

Service contact information: fphelp@iu.edu

Platform restrictions: Firefox or Chrome are preferred; Internet Explorer in compatibility mode is acceptable.

Meets UIPO/UISO guidelines: Yes

Data classification approval: Public, University-internal

This is document beai in the Knowledge Base.
Last modified on 2017-11-06 12:51:41.

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