ARCHIVED: Troubleshoot quality issues in an IU Video Bridge conference

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UITS Collaboration Technologies retired the "23" video bridge (Pexip) on December 23, 2019. This includes all conferences that begin with the prefix 23- as well as the and sites. Zoom has replaced the Pexip videoconferencing service; for more about moving your virtual meetings to Zoom, see Get started with Zoom.

While it is not possible to migrate a 23- conference number to the Zoom service, you can customize your Zoom Personal Meeting ID; for more, see What is Personal Meeting ID (PMI) and Personal Link?

Home or mobile users participating in an IU Video Bridge conference may experience poor quality or no video or audio. One or more of the suggestions below may improve your experience.

Disable or suspend your VPN connection before connecting to the IU Video Bridge.
  • Change to a lower bandwidth. If you are using the Pexip web app, go to, click Connect, and select CAMERA and MICROPHONE now. Then, in the "Select your camera and microphone" window, use the drop-down menu to change "Bandwidth" to Low Bandwidth (256kbps). Click Connect.
  • Favor Google Chrome over Firefox. Chrome provides more robust forward error correction quality control in lossy network conditions.
  • No-camera issues can sometimes be resolved by quitting other applications that use the camera, such as Skype. In extreme situations, you may need to reboot your laptop to allow access to the camera.
  • Ask other home users who may be using bandwidth-intensive applications (for example, Skype, online gaming) to pause while you are conferencing.
  • Move closer to your wireless access point or, if possible, use a data cable instead of wireless.
  • Make sure your laptop is stationary (for example, not on your lap while you are on a rocking chair), and/or position the webcam to reduce unnecessary motion in the background (such as traffic or moving trees outside the window).

For help or to learn more, contact UITS Learning Spaces Support.

This is document bfcp in the Knowledge Base.
Last modified on 2019-12-23 18:17:34.