ARCHIVED: How do I remove an account from the Outlook mobile app?

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The Outlook mobile (formerly Acompli) app stores your Exchange login credentials on external servers in the cloud. If you were to delete the app without removing your account, those credentials could still persist in the cloud, leading to lockouts or other login problems, as well as making your Indiana University accounts vulnerable to security issues. For these reasons, UITS has blocked the Outlook app from the IU Exchange servers, and recommends that you remove your account from the app before deleting the app from your devices. See ARCHIVED: Why the Microsoft Outlook mobile app doesn't work with IU Exchange and Google at IU accounts

To remove your account from the Outlook mobile app:


  1. Open the app; tap Settings.
  2. At the bottom of the Settings screen, tap Remove Account.
  3. Tap From Device & Remote Data.


  1. Open the app; navigate to and tap Settings.
  2. Tap the name of the account.
  3. Tap Remove Account from Device and Remote.

This is document bfhl in the Knowledge Base.
Last modified on 2021-09-07 17:16:38.