Reporting Canvas accessibility concerns

The procedure outlined below is intended to help members of the Indiana University community report accessibility concerns for Canvas that impact individuals with disabilities. If you are not an individual with a disability or someone assisting an individual with a disability, and you are having difficulties accessing IU's instance of Instructure Canvas, contact your campus Support Center for help restoring your access.

Reporting accessibility concerns

If the linked resources above do not help address your concern, or if you need further assistance, contact the UITS Accessibility team at uitsa11y@iu.edu. In the subject line, include a brief description (e.g., "Canvas Accessibility Concern: Cannot access file upload in Discussions tool"). Provide as much of the following as possible:

  • The operating system you are using (e.g., Windows 7)
  • The web browser you are using (e.g., Firefox 36.0.1)
  • If the problem has to do with assistive technology software, the version of that software (e.g., JAWS 16.0.1925)
  • If the problem has to do with assistive technology hardware, the hardware make and model (e.g., Humanware Brailliant BI 40)
  • The Canvas tool in which the problem occurs
  • SiteID, course name, or course/section number
    • The siteID in Canvas is the number after courses/ in the URL. For example, for the Canvas course at https://iu.instructure.com/courses/722645/, the siteID is 722645.
  • It often helps to provide some context, for example:
    • What you were trying to do
    • Whether you've ever been able to do this before, and if so, if anything about your system has changed since then
    • How long the problem has been occurring
    • If the problem occurs in multiple tools

Someone from the UITS Accessibility team will respond to your email message within three business days.

This is document bfjj in the Knowledge Base.
Last modified on 2017-08-16 11:22:11.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.