Report Canvas accessibility concerns

If you are an individual with a disability and encounter issues using Canvas with your assistive technology, contact your campus Support Center for help. To expedite troubleshooting, provide as much of the following information as possible:

  • The operating system you are using (for example, Windows 10)
  • The web browser you are using (for example, Firefox 36.0.1)
  • If the problem has to do with assistive technology software, the version of that software (for example, JAWS 16.0.1925)
  • If the problem has to do with assistive technology hardware, the hardware make and model (for example, Humanware Brailliant BI 40)
  • The Canvas tool in which the problem occurs
  • SiteID, course name, or course/section number
    • The siteID in Canvas is the number after courses/ in the URL. For example, for the Canvas course at https://iu.instructure.com/courses/722645/ the siteID is 722645.
  • It often helps to provide some context, for example:
    • What you were trying to do
    • Whether you've ever been able to do this before, and if so, if anything about your system has changed since then
    • How long the problem has been occurring

If the Support Center cannot resolve your issue, they will escalate it to the Assistive Technology and Accessibility Centers (ATAC) team for further troubleshooting.

This is document bfjj in the Knowledge Base.
Last modified on 2023-03-08 11:25:03.